IT Support Specialist

France, Paris

Security & IT Helpdesk – IT Helpdesk /

Full-time Onsite or Remote /

Hybrid

Acting as the first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems among others
Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
Routing those Incidents and Service Requests that require reassignment to other Service Teams
Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
Continually observing a security-aware approach
Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
Handling of all activities initiated by Internal IT across the group
Ensuring full cooperation and effective communication with various departments.

Building relations! This is a customer-facing role and your customers are all Binance employees
Multi-tasking; you will be working on various issues at one time, you must be able to prioritize and execute your work in a very fast-paced environment;
Google Suite, Apple computers, General System Monitoring and General Network Troubleshooting
Working with systems such as VMware Virtualisation, Okta, JAMF
Willing to work from the Paris office on a daily basis