Customer Service Specialist (Social Media)
Customer Support – Customer Support /
Full-time Onsite or Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
- Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools.
- Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
- Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
- Coordinate with relevant departments to quickly resolve technical issues.
- Gather user’s feedback and suggestions and share with relevant business units/departments.
- Handle any other ad hoc tasks assigned by supervisor.
- Provide detailed report of case analysis and data analysis.
- Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
- Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Chinese & English.
- Ability to work under pressure in a fast-paced environment, understand how social media channel works.
- Proficient user of office systems, both customer service specific and windows package.
- Confident, articulate, multi-tasking, hardworking and passionate.
- Ability to exceed customer expectations.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire