Customer Service Specialist (Social Media)

Asia /
Customer Support – Customer Support /
Full-time Onsite or Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools. 
    • Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
    • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
    • Coordinate with relevant departments to quickly resolve technical issues.
    • Gather user’s feedback and suggestions and share with relevant business units/departments.
    • Handle any other ad hoc tasks assigned by supervisor.
    • Provide detailed report of case analysis and data analysis.

Requirements

    • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
    • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Chinese & English.
    • Ability to work under pressure in a fast-paced environment, understand how social media channel works. 
    • Proficient user of office systems, both customer service specific and windows package.
    • Confident, articulate, multi-tasking, hardworking and passionate.
    • Ability to exceed customer expectations.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire