Customer Service/Support Specialist (VIP) - Portuguese/English

Portugal, Lisbon /
Customer Support – Customer Support /
Full-time: Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Handle high amounts of chats and voice calls from VIP customers.
    • Identify and evaluate customers’ needs to deliver satisfaction.
    • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
    • Provide service excellence so as to develop and maintain VIP customer loyalty.
    • Analyze and report product malfunctions.
    • Gather user’s feedback and suggestions and share with relevant business units/departments.
    • Handle any other ad hoc tasks assigned by supervisor.

Requirements

    • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
    • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Portuguese & English.
    • Ability to work under pressure in a fast-paced environment.
    • Proficient user of office systems, both customer service specific and windows package.
    • Confident, articulate, multi-tasking, hardworking and passionate.
    • Ability to exceed customer expectations.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire