Binance Accelerator Program - Client Service (VIP Clients)
Singapore / Middle East & North Africa / Taiwan, Taipei
Operations, Strategy & Project Management – Operations /
Early Careers /
Remote
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About Binance Accelerator Program
Binance Accelerator Program is a concise fixed-term program designed for Early Career Talent to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds’ leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about BAP Program HERE
Who may apply
Current university students and recent graduates
Responsibilities:
- Supporting the Client Service Lead in daily administrative work (Eg collating responses, figures tabulation)
- Being the first line support for all account and system related issues.
- Serve as the representative of VIP customers to internal teams including account, finance, risk and products.
- Collect customer feedback and manage projects to realise the product change requirements.
- Provide system and product updates to customers to ensure they are aware of all the major changes in time.
Requirements:
- Understanding of trading platforms or exchange, e.g. knowledge of trading orders.
- Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus.
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures.
- Outstanding problem solving capabilities including solving issues under high pressure.
- Excellent communication skills to be able to facilitate cross departmental communication.
- Able to participate in an on-call rotation, as required by the business.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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