Responsibilities

• Facilitate/conduct all workforce administration processes in accordance with SLA - onboarding/off-boarding, probation management, employment verification, contract & document management, etc
• Handle employee inquiries as tier 1 support and maintain inquiry FAQ to establish the knowledge database
• Employee timesheet, leave administration, compensation data collection for payroll processing
• Enrollment and termination for commercial insurance
• Support on international assignment or relocation, work with Global Mobility team on visa/immigration service, provide guidance and support on employees’ lodging, kids’ education, culture adoption etc., and facilitate the repatriation process
• Maintenance of employee and organization data in the HR Information System, and generate HR function data dashboards and reports
• Manage the quality control process in order to ensure that the HR operation services meet employee expectations as well as comply with local labor laws and legislations
• Ensure the improvement and optimization of the administration processes, including systems and tooling
• Manage and execute regular and off-cycle payroll activities, monitor end-to-end payroll process and be responsible for payroll validation to ensure accuracy and compliance 
• Design payroll service delivery and employee support framework to address business concerns and employees’ inquiries
• Manage, assess, and control payroll related vendors, able to identify all discrepancies in vendor’s report.
• Be responsible for the vendor onboarding/termination process 
• Execute annual payroll activities like audit, payroll calendar release, bonus payment, merit increase, etc
• Work with payroll vendors for newly opened countries payroll setup 
• Suggest and participate payroll related projects, like process harmonization, payroll reports integration, payroll date clean-up etc

• Bachelor’s degree holder with major in a relevant discipline
• At least 3–5 years of experience in HR Operation or Shared Services with end-to-end payroll experience.
• Experience in a big MNC or fast-growing tech company is a plus
• Fluent French speaker with good command of English, both written and spoken to support local operations
• Easy-going, willing to accept change and customer oriented
• Can work under high pressure and handle multiple tasks
• Excellent project management and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Google Suite, Microsoft Office Suite or related software