Customer Integration and Support Manager
United States
Operations – Data Services and Cloud Hosting /
Full Time /
Remote
Early Detection Made Simple™
Denver, CO based BioIntelliSense, Inc., founded in 2018, is an award-winning continuous health monitoring and clinical intelligence company. Our market acceleration and expansion are driven by world-class executive management and a dedicated team of engineers, data scientists, commercial and operational professionals, which collectively harness decades of expertise in virtual care innovations, wearable sensor development, remote connectivity solutions and successful program execution. With these distinctive capabilities and proprietary continuous Remote Patient Monitoring (cRPM) technologies, BioIntelliSense is uniquely poised to transform care delivery from in-hospital to home.
The FDA-cleared and award-winning BioButton® multiparameter wearables, BioHub™ gateways, BioMobile™ downloadable applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through the platform’s AI-driven analytics, clinicians have access to high-resolution vital sign trending and data-driven insights to enable earlier detection of patient deterioration and proactive intervention for better, safer care.
Join the BioTeam today and create a new standard of continuous care that delivers clinical value, economic benefits and operational efficiencies for providers, patients and caregivers globally!
What You'll Be Doing
- Implement client configurations in BioCloud, client connections for registering devices and delivering data, alerts and BioReports.
- Document all client configurations and follow change management processes for new data types, alerts, or other configuration changes.
- Lead BioHub installation into client’s enterprise networks including initial setup and testing followed by supporting client installation of all required BioHubs to support the implementation including any firewall and security settings.
- Support partner SDK integration into their Mobile Applications.
- Inform/educate new and existing client integration resources on data types, report and alert options and the related interface documentation.
- Integration support for live implementations when contacted by customers or escalated by BioIntelliSense’s Customer Service team.
- Create scope statements and plans, defining size and planning parameters of projects or multiple groups/ tasks.
- Daily customer integration support for in-flight implementations
- Perform project management work to include Customer process evaluation for current and proposed data flow, detailed system specifications, deployment, testing, and validation.
- Support of domestic and international clients requiring adjustments of work day to accommodate periodic meetings and reviews.
- Provide technical sales support for BioIntelliSense sales opportunities as needed.
- Solicit market feedback to drive feature requests for the product roadmap and collaborate with Product, Data Science, and Engineering on new features, data types and alerts
What You Bring
- Experience with the Rhapsody integration engine, including setting up connections with EMRs is required.
- 3 or more years of professional work experience in healthcare integration.
- Knowledge of enterprise IT firewall rules and security tools to support BioHub installations.
- Familiar with Cisco WAPs, Cisco ISE, NAC deployments for devices.
- Experience with security requirements including encryption, certificates, and VPNs.
- Experience with Bluetooth wireless communications profiles and protocols.
- Experience with monitoring device network status and related support.
- Knowledge of APIs, JSON, HL7 and FHIR.
- Hands-on experience with scripting and API tools such as Postman..
- Understanding of HIPAA requirements and compliance.
- Knowledge and technical understanding of interfaces, sequence diagrams and database concepts.
- Experience with providing healthcare related integration support and maintenance.
- Communicates well and builds strong relationships with customers.
- Demonstrated technical writing and flowchart skills and the ability to effectively communicate with customer, managers, and executives on technical and business issues.
- Demonstrated strong organization, time management and project management skills.
- Ability to collaborate with customers in both pre-sales and post-sales environments.
- Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents.
- Proficient in collaboration tools such as Teams, Confluence, SmartSheets, Jira, and Slack.
- Ability to manage and complete projects in a timely manner.
- Background in Healthcare Information Technology, Computer Science, or related field is required
- Minimum of three years of IT data services experience, software implementation and support.
- Bachelor’s Degree in Information Technology, or Computer Science from an accredited college or university.
- CCNA preferred
$125,000 - $175,000 a year
You're excited about this opportunity because you will:
Join a fast-growing company and grow right along with us
Work on challenging and interesting tech problems which reshape the future of healthcare
Get the chance to work on cutting-edge technologies
Make a large impact across the company through business deliverables and continuous innovation
Opportunity to build solutions and organizations
Why You'll Love Working at BioIntelliSense
We are leaders - Leadership is not limited to our management team. It's something everyone at BioIntelliSense embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead BioIntelliSense and healthcare industry is what we do.
We are learning - We're not afraid to dig in and uncover the truth, even when it's inconvenient. Everyone here is continually learning on the job.
We have great benefits - Medical/Dental/Vision/Life, disability (STD & LTD), 401(k) auto contribution program, 11 paid holidays per year, generous paid time off and a weekly lunch perk.
BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.
