Salesforce Administrator
Remote (US & Canada)
Revenue Operations /
Full-time /
Remote
At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!
We are hiring a Junior Salesforce Administrator to support our Salesforce Administrator in improving the user experience of our Salesforce users and optimizing how we use Salesforce to track and inform our GTM operations as we scale!
You will be responsible for maintaining data quality and supporting users as we grow and implement new processes and automation. We migrated into Salesforce in December 2022. There is tons of room for growth in building out these foundations: improving the efficiency of our sales processes and optimizing our set-up. Alongside the Revenue Operations team, you will help implement the next phase of our CRM evolution.
This is a remote role, based in Canada or the US. You can read about BioRender's interview process here!
Our ideal fit
- Detail-oriented and data-focused approach: You are known for being process-oriented and always looking for ways to scale and improve strategies to prevent data inconsistencies or details that others might miss.
- Proactive and Strategic Thinker: You design processes with scale in mind. You are a strategic thinker who proactively considers the near-term and long-term implications of your approach to problem-solving and solutions design!
- Team-oriented approach: You can easily build relationships with diverse stakeholders and understand the needs and dynamics of distinct teams as well as the business.
- Resourceful: You are resourceful and can work independently and move projects forward. You are known for your figure-it-out approach to tackling difficult problems!
Your responsibilities
- You’ll design and execute a scalable process to update, maintain, and audit the accuracy and comprehensiveness of customer data stored in Salesforce
- You’ll work to improve and optimize Salesforce users’ experiences.
- Collaborate with Sales, Customer Success and Revenue Operations teams to design strategy for managing user issues and requests.
What you bring to the table
- 2+ years of experience with Salesforce as an Administrator for a SaaS company
- 2+ years of experience creating Salesforce Flows, Alerts, and other forms of automation as well as creating dynamic reports and dashboards
- 2+ years of user support or providing user training to Salesforce users
- 1+ year of experience working on end-to-end project lifecycle (i.e. planning and scoping requirements, working cross-functionally with stakeholders, development, execution, deployment, etc)
- Excellent project management skills with an ability to set and achieve goals, meet deadlines, and multitask in a fast-paced environment
- A team player, comfortable presenting to a group
What you can expect from our interview process
- Introductory calls: We will set up a 30-minute phone call with one of our recruiters and/or our Salesforce Administrator, during which you’ll have the opportunity to share more about your experience and interests. You’ll also learn more about BioRender and the team you’re interviewing with. Feel free to ask any questions throughout these calls!
- Practical interview: You’ll be completing a practical exercise so we can see your skills in action and give you a realistic role preview. This exercise will be conducted with our Salesforce Administrator and Sales Leader.
- Work history interview: This is a conversational interview with our Salesforce Administrator and Sales Leader. They will review your past work and educational experiences in chronological order - you can read more about how to prepare for this interview here!
- Meet the team: Throughout our interview process, you can expect to meet with some of your potential colleagues.
Why join us?
- We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
- It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/
- We are in the top quartile for profitability and year-over-year revenue growth, with users in 200+ countries.
- BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA.
- We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
- We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.
- We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.
You can read more about the BioRender interview process and FAQs here!
