SVP, Multifamily Operations-Newcastle Limited

Chicago /
SelectLeaders – SelectLeaders Managers /
/ Hybrid
Our SelectLeaders' client, Newcastle Limited is a growth-oriented, employee-focused real estate investment firm. They are long- term owners who acquire and develop multifamily, retail, and mixed-use properties in urban Chicago.

They self-manage their portfolio through Newcastle Retail Management and Reside Living brands. Their growing portfolio includes more than 3,000 apartments and 600,000 square feet of retail space. Their mission is to provide the best urban real estate experience for their residents and retail tenants, and the best value for their capital partners.

If you have an affinity for real estate and want to be part of a collaborative culture that strives to win, Newcastle Limited wants you as part of their team. Come power your career with Newcastle Limited and enjoy the journey along the way.

What You Will Do
You will be a key member of Newcastle’s operational leadership team responsible for building the strategic vision for residential operations and delivering exceptional financial results. You will lead our Reside Living multifamily management platform overseeing the operation of all Newcastle multifamily assets. 

Strategic Leadership

    • Determine the optimal technologies to support our residents and employees.
    • Prioritize key initiatives across the operating platform and advise senior management on progress at least quarterly.
    • Develop strategy for the proper balance between onsite and central team members.
    • Identify promising technologies to support company operations and perform due diligence on  possible technology partners.

Property Management Processes and Expectations

    • Build on and continually improve the systems, processes and procedures used to manage properties  to consistently high standards. 
    • Oversee Regional Managers and Property Managers in the development of annual operating and  capital budgets and leasing guidelines. 
    • Develop and implement systems for monitoring key issues and asset performance.  
    • Perform routine scheduled and unscheduled site inspections to ensure product quality and effective implementation of company policy and procedures. 
    • Monitor compliance with all applicable local, state, and federal laws (e.g., discrimination, sexual  harassment and Fair Housing). 
    • Collaborate and partner with the Marketing colleagues to execute the Company’s marketing  strategies.
    • Manage Reside’s Operating Policies and Procedures for Reside Living staff. Adjust policies as  warranted to meet the evolving business and regulatory environment. 
    • Oversee and manage the financial and operational audits of all properties annually.

Build an Incredible Team & Culture

    • Develop on-site teams necessary to achieve Newcastle's goals for its properties and deliver top notch service to residents.  
    • Coach staff on achievement of property and company goals and objectives. 
    • Work with HR to ensure effective training of leasing professionals and consistently high levels of  performance throughout the marketing and leasing process.  
    • Partner with HR, Regional teams, and Operations to establish team training and motivation  programs to inspire commitment and drive superior performance by individuals contributing to a  team effort. 
    • Create a corporate culture that is financially driven, has a keen sense of urgency, and a commitment  to excellence in customer service. 
    • Partner with HR to create a first class recruiting, onboarding, and career path experience for our  team members. 

Investment Management

    • Provide input into property acquisition decisions to ensure the reasonableness of operating  forecasts and identify potential operating issues, costs, and opportunities. 
    • Participate in planning new development projects, advising Development colleagues on product  design, operations, and leasing.  
    • Partner with Acquisitions and Asset Management colleagues to onboard property operations for  new acquisitions or developments. 
    • Work with the Controller to provide senior management and the firm’s capital partners with  actionable performance information and fulfill Operations reporting requirements. 
    • Recommend and occasionally oversee capital improvement and renovation programs that maximize  the value of portfolio properties.  
    • Develop a centralized purchasing program that maximizes the benefits of bulk purchasing and  regular vendor bidding.  
    • Oversee the preparation of quarterly forecasts and present conclusions and recommendations to  senior management. 
    • Review monthly financials and report on performance, and variances and recommend tactical  adjustments to achieve superior returns.


    • Minimum of 10 years’ experience in multifamily property management operations with a national or large regional multi-family operator.
    • Minimum of 5 years’ experience in multifamily property management operations in Chicago.
    • Demonstrated ability and experience overseeing multiple regional managers.
    • Bachelor’s degree is required.  
    • Demonstrated success delivering operational results, managing leasing and maintenance personnel  and motivating teams to provide exceptional customer service. 
    • An established track-record of increasing the value of urban apartment properties.
    • Familiarity with financial statements and variance analysis. 
    • Desire and ability to work in a highly entrepreneurial environment. 
    • Deep relationship network with vendors and property management talent. 
    • Ability to hire, inspire and manage a team to accomplish a variety of initiatives at multiple  properties simultaneously. 
    • Strong familiarity with residential leases, service contracts, and other real estate legal documents. 
    • Knowledge of Fair Housing and other regulatory matters relevant to the multi-family management  business. 
    • Hands-on experience with Yardi is preferred. 
    • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Demonstrated experience  with excel skills to create spreadsheets and equations (sum, growth rates, etc.) to assess initiatives  and performance.  
    • Ability to synthesize information and present findings and recommendations in a coherent, logical  manner. 
    • Team player with a positive attitude, strong work ethic, ability to handle multiple assignments, good  judgment, excellent follow-through, and attention to detail. 
Newcastle Limited is committed to conducting all employment practices for employees at all levels without regard  to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or  physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy,  childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local  laws, except where a bona fide occupational requirement exists.