Customer Support Content Creator (f/m/d)

Vienna, Austria
Customer Support
Full-time
We are currently expanding rapidly and hence, we are seeking new, experienced and hands-on team members who think outside of the box (and are not afraid to share their thoughts), will deliver unique ideas and like to work in a fast-paced environment.

Your mission 

As a customer support content creator, you will be responsible for the content on our helpdesk. You will help write, research and initiate new content creation. 

Why you

    • Experience with creating content for support purposes
    • Fluent in English or German
    • Knowledge and interest in the field of digital assets

Your focus

    • Curate and actively refine content on our helpdesk
    • Write target-group oriented and in-depth content for our helpdesk
    • Research complex topics related to cryptocurrencies


Why us

At Bitpanda we are firm believers in the innovative power of cryptocurrencies, digitised assets and blockchain technology. As a result, Bitpanda has grown into a popular trading platform for newbies and experts alike. 

Bitpanda benefits
- Flexible working hours
- Latest hardware
- Lunch, gym, and childcare discounts
- Regular team events and a yearly team trip
- Brand new office (w/ rooftop) in the Viennese FinTech Hub
- German classes

At Bitpanda, we strongly believe in the benefits of having a diverse team. Varied experiences, perspectives, and backgrounds lead to a better workplace and eventually to better products for our users. Thus, we actively foster diversity at Bitpanda. We believe in equal opportunities for everyone, no matter the nationality, skin color, gender, religion, sexual orientation, age, seniority level, marital status, or disability status.

Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications.