Customer Support (f/m/d)

Vienna /
Customer Support – Customer Care /
Full-time
We are expanding rapidly and hence, we are seeking new, experienced and hands-on team members who think outside of the box (and are not afraid to share their thoughts), will deliver unique ideas and like to work in a fast-paced environment.

Your mission

You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.


Your focus

    • Assist Bitpanda users through our support channels (e.g. Zendesk)
    • Evaluate user feedback and feature requests
    • Translate user needs into new features for the platform
    • Draft content to optimise the user experience
    • Identify market needs and suggest process optimisations

Why you

    • 1+ years of relevant experience within B2B Sales or Customer Support
    • Experience in using several cryptocurrency brokers/exchanges is a plus
    • Ability to follow processes and internal guidelines, as well as to work within set deadlines
    • Ability to work in a structured manner, within a team as well as independently
    • Excellent writing and communication skills in English and German are required, any additional language is a plus
Why us

Come and join our international and collaborative work environment as we strive towards our vision of accelerating the transition to a tokenised world. Apply today to help shape the future of investing.

In addition, Bitpanda offers attractive benefits:
- Flexible working hours
- Latest hardware
- Lunch and gym discount
- Regular team events and a yearly team trip
- Modern office in the Viennese Fintech Hub
- Buddy programme
- Beginner German classes

For any questions, please check our FAQ.
See you soon!