Customer Support (f/m/d)
We are currently expanding rapidly and hence, we are seeking new, experienced and hands-on team members who think outside of the box (and are not afraid to share their thoughts), will deliver unique ideas and like to work in a fast-paced environment.
You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.
- Assist Bitpanda users through our support channels (e.g. Zendesk)
- Evaluate user feedback and feature requests
- Translate user needs into new features for the platform
- Draft content to optimise the user experience
- Identify market needs and suggest process optimisations
- Experience in using several cryptocurrency brokers/exchanges
- Knowledge and interest in the field of payment providers and cryptocurrencies
- Ability to follow processes and internal guidelines, as well as to work within set deadlines
- Ability to work in a structured manner, within a team as well as independently
- Excellent writing and communication skills in English is required, any additional language is a plus (e.g. German/Italian/Spanish)
What to send
- Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.
At Bitpanda we are firm believers in the innovative power of cryptocurrencies, digitised assets and blockchain technology. As a result, Bitpanda has grown into a popular trading platform for newbies and experts alike.
- Flexible working hours
- Latest hardware
- Lunch, gym, and childcare discounts
- Regular team events and a yearly team trip
- Brand new office (w/ rooftop) in the Viennese FinTech Hub
- German classes
At Bitpanda, we strongly believe in the benefits of having a diverse team. Varied experiences, perspectives, and backgrounds lead to a better workplace and eventually to better products for our users. Thus, we actively foster diversity at Bitpanda. We believe in equal opportunities for everyone, no matter the nationality, skin color, gender, religion, sexual orientation, age, seniority level, marital status, or disability status.
Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications.