Customer Support - Spain (m/f)

Vienna, Austria
Customer Support
Full-time
Who we are
 
Bitpanda is Europe’s leading retail exchange (e.g. Bitcoin, Ethereum & co) and one of the fastest growing FinTech Startups. We have the vision of creating an eco-system that allows a simple entry for beginners and an optimised usability for the advanced users. For this, we constantly work on new innovations and see ourselves as pioneers for the future financial and payment industry. To achieve our forward-looking vision of the future, we work closely with financial services, banks, respective research institutes and several trading platforms. Bitpanda is a visionary and rapidly expanding Start-Up, which is why we are looking for highly motivated and tech-savvy team members, who share our vision and choose to help and shape the future of the emerging FinTech industry.

Field of activity

    •   You are in close contact with our Spanish speaking customers and help them with various problems and questions they have concerning Bitpanda. Mainly via Zendesk or telephone
    •   Process optimisation and extension to the helpdesks

What you should offer

    •   Fluent in Spanish, German and English. Further foreign languages are a great advantage
    •   Live problem-solving through phone, chat, e-mail and social media
    •   You should be a digital native
    •   Knowledge and interest in the field of FinTech, Bitcoin, Cryptocurrencies etc. in general
    •   You can work in a structured manner, with a team as well as independent

What we offer

    •   A chance to get involved in one of the leading FinTech Start-Ups and thereby help shape a growing, forward-looking and innovative field
    •   An ensured salary according to the collective agreement and a possible overpayment depending on the qualification
    •   Learning in the FinTech field
    •   Flat hierarchy and short communication channels
    •   Exciting and challenging projects, which offer room for your creative ideas
    •   Prompt takeover of self-responsibility
    •   Diversified and challenging tasks
    •   Very good working atmosphere in a young and motivated team
    •   Free drinks and snacks in our office in Vienna 1070