Client Engagement Specialist (f/m/d)

Vienna, Austria
Customer Support
Full-time
We are currently expanding rapidly and hence, we are seeking new, experienced and hands-on team members who think outside of the box (and are not afraid to share their thoughts), will deliver unique ideas and like to work in a fast-paced environment.

Your mission

You are in close contact with our top users and help them with various problems and questions they have concerning Bitpanda services, Pantos, and BEST as well as handling user requests in German, English and additional languages.

Your focus

    • Utilise email, live chat, and phone calls responding to client requests regarding trading and transactions
    • Manage the documentation process and improve it for assigned clients
    • Be the voice of the related user group, evaluate the feedback and be responsible for escalation management, if needed
    • Create regular reports for management
    • Build up a personal relationship with your clients and engage with them
    • Track your success based on company or department KPIs
    • Understand the needs of several relevant user groups and hence create a unique selling point and customer experience

Why you

    • 2 years of relevant experience within B2B Sales or Customer Support
    • Interest in the field of trading and investing in financial products
    • Knowledge of cryptocurrencies and Bitpanda Services, as well as our competitors
    • Metrics-based experience of meeting the requirements of relevant KPIs, as well as creating related statistics
    • Excellent writing and communication skills in English and German are required, French is a great plus
    • Degree in Economics is an advantage

What to send

    • Letter of motivation where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Client Engagement Specialist", highlight your knowledge with cryptocurrencies, Bitpanda and why you think you are a good fit.
Why us

At Bitpanda we are firm believers in the innovative power of cryptocurrencies, digitised assets and blockchain technology. As a result, Bitpanda has grown into a popular trading platform for newbies and experts alike. 

Bitpanda benefits
- Flexible working hours
- Latest hardware
- Lunch and gym discount
- Regular team events and a yearly team trip
- Brand new office (w/ rooftop) in the Viennese FinTech Hub
- Beginner German classes

At Bitpanda, we strongly believe in the benefits of having a diverse team. Varied experiences, perspectives, and backgrounds lead to a better workplace and eventually to better products for our users. Thus, we actively foster diversity at Bitpanda. We believe in equal opportunities for everyone, no matter the nationality, skin color, gender, religion, sexual orientation, age, seniority level, marital status, or disability status.

Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications.