Washington D.C. Metro Area
Full Time
Who we are:
We are BIXAL, a mission-driven organization determined to leave a positive impact on the
lives of people everywhere. And we believe in the potential of our government to deliver
on this mission at a scale like nothing else in the world.

We believe everyone deserves an effective government, and we believe that if we can
optimize the customer experience in this space for our clients and partners, the potential
is absolutely limitless. So we partner with leading Federal agencies to conceive and deliver
powerful data-driven customer experiences through holistic digital and communications
solutions. We offer an array of strategic and digital services including customer-experience
design, data science, analytics, cloud computing and more, but digital innovation alone
does not define us.

BIXAL is more than an agency. It’s a methodology.

It’s a people-absolutely-first approach to solving complex organizational challenges that
gracefully balances cutting-edge technical chops with a deep sense of empathy and
understanding. We relentlessly focus on outcomes, and weave it all together with a unique
agility that permeates across every single step we take.

We bring a high standard and a different creative energy to our Federal clients, and our
wonderfully diverse culture is what makes it all possible. BIXAL unites different people with
different perspectives from all over the world. And then we provide them with an open and
empowered environment where solutions flourish and collaboration is king.

This position will be based in downtown, Washington DC.  
What will you do? 
Bixal is seeking a Collaborating, Learning, and Adapting (CLA) Director for a 5-year activity designed by USAID’s Bureau of Food Security (BFS). The goal is to provide USAID Missions, Operating Units (OU'S), and Implementing Partners (IPs) with the evidence, capacity, tools, technical assistance, and/or services required to design, implement, monitor, and/or evaluate market systems and private sector engagement activities. The desire is that such findings will result in a more inclusive and resilient agricultural-led economic growth, improved food security and nutrition, and/or increased incomes for the poor.  
The CLA Director will provide leadership on the following: 
1. Technical leadership to advance knowledge and practice areas beyond previous investments. 
2. Enable ongoing capacity development to fully execute the shift towards effective utilization of market systems and private sector engagement activities throughout the program cycle.  
3. Merge learning from market systems and private sector engagement approaches together by operationalizing CLA and adaptive management. 

This position is contingent upon award. 


Knowledge Management (KM) and CLA Concepts and Framework

    • Improve programmatic outcomes and efficiency in market systems development and private sector engagement activities by designing and implementing CLA and adaptive management. 
    • Be able to conduct an audit to map existing knowledge and learning processes, identify unmet needs and gaps, outline available KM and CLA capacities, identify key stakeholders and critical success factors, and understand how these influence the intended goal(s) of KM and learning activities. 
    • Support a Learning Agenda and design and implement a learning dissemination strategy to address critical knowledge gaps by prioritizing learning questions and planning and resourcing associated learning activities. 
    • Support the development of a KM and learning strategy and associated work plan to guide implementation of KM activities and outline how KM processes take place between missions and across USAID implementing partners.  
    • Facilitate Mission-to-Mission learning about approaches for more rapid field application and provide feedback loops with BFS to facilitate knowledge sharing and learning.  

Knowledge Generation, Capture, Organization, and Synthesis

    • Work with technical leads to identify gaps in knowledge that may impede programming, and provide guidance on appropriate KM and CLA methods, strategies, and approaches to address these gaps. 
    • Know how to elicit and capture knowledge from both individuals and groups using approaches and tools including structured interviews, process analysis techniques, wikis, lessons learned databases, knowledge repositories, Communities of Practice (CoPs), storytelling, video storytelling and share fairs. 
    • Be able to facilitate selection, organization and storage of knowledge in products, tools and systems designed for specific purposes (e.g., searchable database on best practices, directory of evidence-based practices, expert locators, etc).
    • Be aware of current technology to facilitate KM processes and able to recommend, deploy, use and maintain the most appropriate technologies. 
    • Design and implement a process to collate and analyze information from a variety of sources to develop evidence that will guide effective programmatic decision-making. 
    • Design a process to adapt existing knowledge into actionable formats (i.e., fact sheets, summaries, e-learning courses, job aids, etc.) to create insights and new knowledge-based products that meet the needs of diverse audiences and contexts.
    • Strong technical writing skills to transfer knowledge effectively via text. 

Knowledge Sharing and Collaboration

    • Develop approaches with team members to build knowledge sharing into everyday work. 
    • Facilitate access to expertise in order to drive knowledge exchange and learning. 
    • Demonstrate competence with adult learning techniques that allow participants to be active learners. 
    • Demonstrate competence with facilitation and participatory learning techniques that can drive participation and enhance coordination and trust during peer exchange. 
    • Identify and implement opportunities for cross-organizational collaboration, learning, and networking via face-to-face or online activities such as forums, training sessions, etc. 
    • Identify barriers and use appropriate strategies to improve collaboration and encourage knowledge sharing. 
    • Cultivate and nurture internal and external relationships for collaboration and learning. 
    • Know how to design, plan, facilitate, and host knowledge sharing meetings, conferences, and events. 
    • Oversee implementation and cultivation of CoPs to drive engagement within virtual networks. 
    • Oversee implementation of quality, user-friendly systems for communication, collaboration, and online information. 

Knowledge Application for Learning and Decision-Making

    • Able to use a variety of capacity building approaches to support knowledge application and learning.  
    • Deploy a standard process for activities to have After Action Reviews, program implementation reviews, lessons learned sessions, etc. and effectively capture information to drive continuous programmatic learning and improvement. 
    • Coordinate with key stakeholders (i.e., key program staff, managers, technical specialists, etc.) to develop and implement action plans that incorporate key learning into program activities as appropriate. 
    • Use M&E results from KM activities to adapt initiatives as necessary. 


    • Master’s degree or equivalent experience. 
    • At least 15 years of experience in knowledge management, communications, and international development, with working knowledge of the USAID CLA Framework.
    • Superior listening skills that enable you to intake massive amounts of information and convey it to appropriate parties in a timely manner that makes sense to each party. 
    • Relationship-building, facilitation, negotiation, and influencing skills. 
    • Good written and oral communication skills. 
    • Excellent organizational skills with intense attention to detail. 
    • The ability to deal with ambiguity and evolving environments. 

Nice to Haves:

    • Understanding of key concepts related to market systems development and private sector engagements. 
    • Prior experience in USAID Feed the Future Programs in the field or Washington DC offices. 
    • Understanding of digital products that can enhance learning and knowledge-sharing.
    • Passionate about international development and food security programs and initiatives. 
    • Ability to respect and value various cultures, backgrounds, and communities; approaching conversations with tact and openness. 
Perks & Benefits: 
Competitive base salary
Flex hours
Work-from-home opportunities
Medical/Dental/Vision Insurance
Unlimited PTO
10 paid holidays
Company provided Short-Term Disability
Company provided Life Insurance
401k with employer match
WMATA commuter benefits program
New business referral bonus
Professional development incentives

No recruiters or agencies please. Bixal is an equal opportunity employer and is committed to building a safe, inclusive environment for people of all backgrounds.