Client Success Manager

Saint Louis, Missouri /
Client Success /
Full-time
Do you have experience with and strong understanding of various learning strategies? Do you have strong negotiation and relationship-building skills? If so, we’re currently seeking a Client Success Manager to join our award-winning organization. The Client Success Manager is responsible for building strategic partnerships with clients to ensure the overall success of their various learning and development programs and goals.  

The ideal candidate has a Bachelor’s degree in Human Resources Management or Business and at least three years of learning-related and sales experience. Candidates must have excellent communication skills, strong negotiation and problem resolution skills, good project and time management skills, and proficient computer skills.  

Responsibilities

    • Builds and sustains excellent relationships at multiple levels in the company 
    • Continuously reviews client data to provide program recommendations to assist client in achieving success through our partnership 
    • Identifies, analyzes, and prepares new product offerings and solutions 
    • Proactively develops proposals and contracts 
    • Applies sales negotiation skills to secure contractual commitments for ongoing partnerships 
    • Serves as a one-stop escalation resource for clients who owns necessary solutions  
    • Maintains constant communication with entire book of business and is responsible for daily, weekly, and monthly outreach metrics. 
    • Consistently achieves and surpasses internal goals and expectations 
    • Takes ownership of the entire BizLibrary Client Lifecycle, from implementation to extension and renewal 
    • Displays a curiosity and desire for self-improvement  
    • Demonstrates confidence and poise in every interaction with both external and internal communications 
    • Performs other duties as assigned 

Qualifications

    • 3+ years of SaaS customer success, account management, and/or sales and renewal experience 
    • Bachelor's degree (preferred: HR Management or Business focus) 
    • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers 
    • Previous experience negotiating renewal contracts and upselling existing client base 
    • Demonstrated ability to maintain required performance level in a fast-paced environment with changing priorities and deadlines 
    • Outstanding relationship management, customer service and communication skills in a variety of forms (written, conference calls, presentations) 
    • Tenacious in meeting deadlines, well organized, and adept at managing peak workloads 
    • Self-motivated, goal-oriented, persistent, and a skilled negotiator 
    • Strong computer proficiency 
    • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) 
    • Experience using a CRM highly preferred