People Operations Manager

Paris, France
General Administration – People /
Permanent /
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800+ employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Blablacar is looking for a People Operations Manager to join its team. Reporting to the Head of People Business Partnering, you will be part of a group responsible for business and employee services. 

Your Mission

As the People Operations Manager, you will be responsible for overseeing the day to day operations of our HR programs (employee onboarding/offboarding/contracts & amendments/employee records, etc) and for providing support to our employees. The team is currently composed of 2 direct reports in HQ and 5 resources in the regions with “dotted” lines into you). As the People Ops Manager you will be responsible for overseeing and growing the team, and improving the program, processes and tools working with stakeholders cross-functionally to get there. You will ensure smooth delivery of the programs and support, always keeping in mind employee experience in everything you do. You’ll be expected to flex from strategic to tactical work as hands-on operational work will be needed initially as the team gets set-up.  

Your Responsibilities

    • Employee support
    • -Oversee employee support ensuring fast and efficient turn-around and best-in-class employee experience
      -Identify policy & process improvements as well as tooling and/or training & documentation needs based on nature & volume of questions and partner with HR ops team, HRBPs, HR experts, IT team and others to design and implement changes (ex. implement ticketing system, methodology for the team to support and metrics to monitor team efficiency) 
      -Identify and implement key metrics to monitor and report on employee questions and on your team’s efficiency 
      -Manage escalations 
    • HR operations 
    • -Oversee and in some cases directly support operations of key HR programs and policies such as: 
      -Employee onboarding & set-up
      -Employee records & employment documentations (contracts, amendments, etc) 
      -Benefits & Leaves administration
      -Administrative offboarding, etc
      -Oversee Payroll to ensure timely processing of recurring pay variables (eg. leaves, meal vouchers, etc) and all payroll changes (salary, title, department, etc)  
      -Monitor and report on policy usage & trends (eg. increase in absenteeism, etc)
      -Identify program/process improvement and/or automation opportunities and partner with HRBPs and HR experts (COEs) to design and implement them 
    • Team Management 
    • -Manage day-to-day activities of your team members
      -Grow and develop team members ensuring collaboration and engagement 

Your Qualifications

    • You have experience in a high-growth international startup environment (preferably in Tech) and 5+ years of progressive HR experience including 2+ years managing a People operations team.  
    • You’ve done this before - Previous experience with People Operations functions establishing processes, tools and day-to-day operations. 
    • Solid project management skills including advanced stakeholder 
    • Process, Details and Data oriented. 
    • Knowledge of French HR operations is a must. 
    • Full working proficiency in French and English

    • If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

    • 4 addtional weeks of Maternity leaves and Paternity leaves paid
    • Financial support for home office equipment
    • Minimum 25 days holiday per year
    • Local meal plan policies (Swile card in France)
    • 50% transportation paid in France (Forfait Mobilité Durable)
    • Relocation package and visa support
    • Free unlimited carpooling & bus rides
    • Personal growth via trainings, mentorship, and internal mobility programs
    • Employee Stock ownership plan
    • Regular team building events
    • Mental health support through
    • Paid leave - be the member day

Interested in joining the ride?

    • a 45-min video-call with Marieta Tonoyan our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
    • a 60-min video-call with Alix Dauverchain interim Head of People Ops to deep dive into your People Ops skills
    • a fully remote exercise to evaluate your hard skills, including a presentation to key stakeholders
    • a 30-min video call with Sarah Boudhabhay Head of HR experts + 30-min Amaëlle RICHAUD Head of People Business Partners
    • a 45min video-call with the team + 15min with Frédéric Altenbourger, our General Secretary for final validation

    • Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.