Community Relations Specialist India

Paris or Remote from France /
Customer Service – Community Relations /
/ Hybrid
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

Your Mission
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience.

The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week. 

Your Responsibilities:

    • Supporting the passengers through various channels (tickets, social media) in high-quality level, providing guidance to them in a timely manner, with the appropriate tone of voice,  when needed adapting the responses especially on medium to complex cases to meet the passengers’ needs according to the reported circumstances.
    • Analyzing and taking actions upon passengers’ disputes , while maintaining a good communication between relevant stakeholders, ensuring that the proper documentation and governance are in place.
    • Participating in internal projects, proposing process enhancements and supporting content and documentation focused on the business activities, aiming for an improved passenger experience.
    • Collaborating with India’s Customer Support team on questions/ processes regarding business activities in a timely fashion.
    • Act as a local coach for new training, individual collaborators, processes refreshes and newly implemented processes focused on business activities

Your Qualifications:

    • Previous experience in B2C Customer Service, Customer Success, Call Centers and/or Community Relations departments and similar.
    • Excellent communication, active listening, customer centric skills and willingness to help are essential.
    • Advanced English and Hindi proficiency is a must, both in written and spoken language. Any other regional language is a "nice to have".
    • Excel/Google Sheets intermediate required.
    • Solution-driven and details-oriented with a sharp analytical skill while being results- and performance oriented. 
    • Stakeholder and project management skills.
    • Strong ability to work on your own while being dynamic, committed and open to a fast-pace and changing environment.
    • You’re humble, structured, organized, patient and a relentless doer while enjoying working as a team-player and sharing and learning from others.
    • A prior experience using the service as a driver and/or as a passenger would be a plus

    • f you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer:

    • 🌎 An international environment with over 45+ nationalities
    • ⚖️ A hybrid, flexible workplace with family-friendly policies
    • 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
    • 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
    • 🌱 A product and a workplace with a strong commitment to sustainability
    • 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

    • To know more, check out our 100 reasons to join BlaBlaCar!

We are dedicated to flexibility, growth and well-being at work:

    • Full remote possible in the country of the role
    • 1 additional month parental leave 100% paid
    • Financial support for home office equipment
    • Relocation package and visa support
    • Free unlimited carpooling & bus rides
    • Employee Stock Ownership plan
    • Minimum 25 days holiday per year
    • Local meal plan policies (Swile card in France)
    • 50% transportation paid in France (Forfait Mobilité Durable)
    • Mental health support through

Interested in joining the ride? Here’s what your hiring journey will look like:

    • a 45-min video-call with our Talent Acquisition Manager- P. Sai Vignesh to get to know you, understand your career expectations and answer your questions.
    • a 60-min interview with our Associate Manager- Takwa Boulaabi, to discuss about your experience and profile.
    • a 100% remote case study to evaluate your technical skills.
    • a 30-min coffee chat (online) with our Senior Operations Manager- Aline Romer & Associate Manager- Takwa Boulaabi to discuss about your case study.

    • *To apply, please upload your CV in English.
      *Usually, our hiring process lasts on average 20-25 days.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.