Team Lead Bus Operations

Paris, France
Operated Buses – Ground Ops /
Permanent /
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your mission
We are looking for a Lead Bus Stop Managers to join the Ground Ops team. You will be reporting directly to Lead Ground Ops Adrien Bethuys.

As part of the BlaBlaCar Buses team, the objective of the Ground Ops team is to ensure the smooth running of operations on the ground: in the station or during bus journeys. The in-station experience is essential for our passengers as it is the first physical interaction with our service. We must guarantee easy access for our passengers and our buses, ensuring a clear display, etc. To do this, the station team is in charge of relations with all the stopping points of our bus network in Europe.

The Station team must in particular make sure to maintain a good relationship with the station managers, share our forecasts of trips, validate the conditions of physical access, ensure contractualisation is done on time and finally guarantee a clear and readable branding for our passengers.

Your responsibilities

    • Manage a team of 2-4 Bus Stop Managers
    • Concretize an efficient cross team data management
    • Optimize our processes and guide our Tech team to improve the tools we have
    • Ensure the identification, the contractualization and the run with with the best possible stops to support the growth of our BlaBlaCar Bus Network
    • Guarantee best in-class experience for passengers in stations by taking into account all parameters we can play with in each station
    • Define and support the long term strategy with Bus Stations and Public authorities to support Network growth and make sure long distance coaches and our operational constraints are considered
    • Business travel 10 - 20% of the time (depending on low/peak seasons)

Your qualifications

    • 3-5 years of experience in Transport, Mobility, process optimization and/or data management
    • People management skills are not mandatory but first experience highly desirable
    • You are interested in topics related to mobility and transport
    • You have excellent communication skills and enjoy interacting with internal and external stakeholders
    • You are fluent in English and French. Any other language is a plus
    • You fit with our BlaBlaPrinciples
    • You thrive in a collaborative, fast-growing and innovative environment
    • You have the ability to take ownership, aligned with business priorities

What we have to offer

    • 4 additional weeks of Maternity leaves and Paternity leaves paid 
    • Financial support for home office equipment 
    • Minimum 25 days holiday per year 
    • Local meal plan policies (Swile card in France) 
    • 50% transportation paid in France (Forfait Mobilité Durable) 
    • Relocation package and visa support 
    • Free unlimited carpooling & bus rides 
    • Personal growth via trainings, mentorship, and internal mobility programs 
    • Employee Stock ownership plan 
    • Regular team building events 
    • Paid leave - Be The Member day
    • Mental health support through

Interested in joining the ride? Here’s what your hiring journey will look like:

    • a 45-min interview with one of our Talent Acquisition Managers, Hien Hoang, to get to know you, understand your career expectations and answer your questions
    • a 45-min interview with Lead Ground Ops Adrien Bethuys
    • a fully remote exercise followed-by a 60-min case study with Lead Ground Ops Adrien Bethuys, Lead BOM & Safety Vincent Ligot and Lead Distribution Yeli Tsesarenko-Belkadi
    • a 30-min interview with Louis Sachot, Head of Operations for a final validation
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.

Not sure yet? 
Check out our 100 reasons to join BlaBlaCar!

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.