Tech and Ops Project Manager - Bus Marketplace
São Paulo, Brazil /
Engineering – Program management /
Permanent
/ Hybrid
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.
Your Mission
We are looking for a Tech and Ops Project Manager to join the Pro marketplace team at BlaBlaCar. The mission is to connect and onboard Brazilian carriers to the marketplace .
Pro Marketplace business unit operates in different geographies in Eastern Europe and Latam (Ukraine, Poland, Brazil), and we need to deal with the many local challenges: specificities of the tech ecosystem, regulations, and passenger behavior peculiarities. On top of that, it’s very important to be in touch with carriers and IMS providers.
As Tech and Ops Project Manager, your role will be to connect and onboard brazilian carriers, ensure them the best experience and maintain the best level of service in terms of platform availability, observability, user experience and customer support.
You will be reporting to the Head of Marketplace Brazil and working closely with 3 people (2 API Integration Managers and 1 monitoring Ops Manager)
Your responsabilities
- Ensure the connection development delivers the maximum possible value and brings business success to both the carriers and BlaBlaCar.
- Be the primary point of contact about any questions related to the API protocols for Brazilian carriers and customers experience
- Provide the engineering teams with the documentation needed for the API Protocols development and collaborate with Product Manager Connection Platform in building the roadmap for the squad
- Organize the work of QA for API Connections, Clean Data Manager, and Technical Support Engineer in Brazil in a most efficient way to deliver the objectives above
- Support Pro Marketplace Growth Team in identifying opportunities and problems related to PMP in Brazil on a regular basis: communicate the major growth drivers or blockers identified for the Brazilian market.
Your Qualifications
- Strong project management and technical consulting experience
- Ability to deliver a structured communication with diverse stakeholders
- You are organized, results-driven, and are able to prioritize in a changing environment
- You have a product vision
- Fluency in English
- Transport or bus network experience would be a plus
- Experience as engineering customer and/or partnership management is a plus
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
What we have to offer
- 🌎 An international environment with over 45+ nationalities
- ⚖️ A hybrid, flexible workplace with family-friendly policies
- 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- 🌱 A product and a workplace with a strong commitment to sustainability
- 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
- To know more, check out our 100 reasons to join BlaBlaCar!
We are dedicated to flexibility, growth and well being at work
- Full remote possible in the country of the role
- 1 additional month parental leave 100% paid
- Financial support for home office equipment
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- Local meal plan policies
- Moka.care
Interested in joining the ride? Here’s what your hiring journey will look like
- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a 60-min video-call with Tatiana Mattos our Head of marketplace and Rafaelly Domingues our Supply Team Lead to assess your project management, product knowledge and communication skills
- a business case to be prepared at home
- a 60-min video-call with 2 key stakeholders to discuss your exercise and assess your technical skills
- a 45-min video-call with Piotr Jas our Senior VP CEE & LATAM Marketplace
Our hiring process lasts on average 20-25 days and offers usually come within 48 hours
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
