Lead Product Manager - Passenger Experience

Paris or Remote from France
Product & Experience – Product Management /
Permanent /
Hybrid
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your mission
We are seeking a strategic-minded Lead Product Manager to oversee the entire passenger experience journey, from landing and SEO to Search, Checkout, and Post-Booking interactions. As the leader of a team of five Product Managers, you will be responsible for defining and executing a holistic product strategy that drives continuous improvement and innovation across all touchpoints, markets, and devices. You will collaborate closely with key stakeholders and cross-functional teams to deliver world-class products and services that delight our customers and contribute to business growth.

Your responsibilities

    • Craft a compelling product strategy for the Passenger Experience across all supplies (train, bus, carpool), incorporating measurable indicators to measure its progress.
    • Articulate and communicate the strategy for Product & Engineering to engage all stakeholders.
    • Set objectives and criteria for success with quantifiable metrics and key outcomes.
    • Develop, guide, and manage a team of highly skilled Product Managers.
    • Introduce and uphold industry-leading practices for product development and management.

Your qualifications

    • 6+ years of product management experience: demonstrated track record of at least six years in product management roles, with a focus on driving product development and strategy.
    • 3+ years of experience managing product managers: proven experience of at least three years in a managerial capacity, leading and mentoring a team of product managers to success.
    • Bachelor's or Master's degree: Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. Advanced degrees such as an MBA are advantageous.
    • Strong analytical skills: Proficiency in data analysis tools and techniques, with the ability to derive actionable insights from complex datasets. Strong analytical skills are crucial for interpreting data and making data-driven decisions to improve product performance and user experiences.

    • Strong plus:
    • 2+ years of experience in OTA or large e-commerce: proven track record of at least two years as a product manager for an online travel agency (OTA) or a large e-commerce website. Successful launches of products demonstrating enhanced user experiences and increased conversion rates are essential.
    • International work experience: extensive experience working in an international environment, collaborating with diverse teams across different regions and cultures.

What we have to offer

    • Full remote possible in the country of employment
    • 4 additional weeks of Maternity leaves and Paternity leaves paid
    • Financial support for home office equipment
    • Minimum 25 days holiday per year 
    • Local meal plan policies (Swile card in France)
    • 50% transportation paid in France (Forfait Mobilité Durable)
    • Relocation package and visa support
    • Free unlimited carpooling & bus rides
    • Personal growth via trainings, mentorship, and internal mobility programs
    • Employee Stock ownership plan
    • Regular team building events
    • Mental health support through Moka.care

What to expect for the interview process?

    • A 45-min video-call with Amélia De Temmerman, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
    • A 45-min video-call with Shahil Hiridjee, our Lead Product Demand, to deepdive into your knowledge and experience as a Product Manager
    • A fully remote exercise to evaluate your craft and your ability to solve problems with simple and smart solutions, including a presentation to key stakeholders
    • A following live working session with future peers to evaluate your ability to integrate feedback in your reflection and propose alternative solutions in a fast pace environment
    • A 45-min video-call with our VP Engineering Demand, Gilles Laborderie, to discuss your experience working with engineers
    • A 30-min video-call with Benjamin Retourné, VP Product, for a final validation

    • Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.