Community Relations Project Manager

Paris, France /
Customer Service – Community Relations /
/ Hybrid
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

Your Mission:

Supporting the Community Relations Team, the Ops Excellence team is the central team that is responsible for improving the overall efficiency of the Department by executing the strategy through the creation of projects, the implementation of new tools and processes.

We are currently looking for a Senior Project Manager dedicated to this central team and directly reporting and working with our Head of Operations Excellence.

Your Responsibilities:

    • Serving as the Project Management Office (PMO) for the Community Relations Department, you will streamline project processes, align stakeholders and ensure the completion of each project
    • Contributing to the definition of the Department strategy by defining the key milestones and projects that will shape the team roadmap and improve our member experience with Support
    • Leading and coordinating new projects from creation to completion: conceptualization, business case development, implementation, and post-implementation review
    • Preparing and presenting insightful reporting on the status of ongoing projects, focusing on their performance metrics and overall business impact
    • Delivering analytical reports in order to derive actionable insights and take strategic decisions
    • Identifying and capitalizing on automation opportunities to reduce costs and processing times, resulting in enhanced user experience and increased operational effectiveness
    • Collaborating closely with our Tech Care team for their implementations, as well as with other stakeholders within the organization

Your Responsibilities:

    • 3+ years of professional experience in project management acquired in a consulting company
    • Excellent organizational and planning skills
    • Excellent analytical skills and strong decision-making skills based on data analysis
    • High level of autonomy and proactivity with a solution-oriented mindset
    • An entrepreneurial mindset, demonstrating ownership and initiative in addressing business needs and driving project success
    • Strong communication skills and ability to interact with upper management/ senior management/ executive committee
    • Excellent communication skills in English (written and spoken)

    • If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer:

    • 🌎 An international environment with over 45+ nationalities
    • ⚖️ A hybrid, flexible workplace with family-friendly policies
    • 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
    • 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
    • 🌱 A product and a workplace with a strong commitment to sustainability
    • 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

    • To know more, check out our 100 reasons to join BlaBlaCar!

We are dedicated to flexibility, growth and well-being at work:

    • Full remote possible in the country of the role
    • 1 additional month parental leave 100% paid
    • Financial support for home office equipment
    • Relocation package and visa support
    • Free unlimited carpooling & bus rides
    • Employee Stock Ownership plan
    • Minimum 25 days holiday per year
    • Local meal plan policies (Swile card in France)
    • 50% transportation paid in France (Forfait Mobilité Durable)
    • Mental health support through

Interested in joining the ride? Here’s what your hiring journey will look like:

    • a 45-min video-call with our Talent Acquisition Manager- Rupal Bhardwaj, to get to know you, understand your career expectations and answer your questions.
    • a 45-min interview with our Head of Ops Excellence- Customer Support, Laura Garde- to discuss about your experience and profile.
    • a 100% remote case study to evaluate your technical skills followed by a 60 mins presentation + discussion with our Head of Community Relations- Igor Pavlov & Head of Ops Excellence- Customer Support, Laura Garde to dive deep into your experience
    • a 30-min interview with our VP of Community Relations- Emmanuel Turounet , for a final validation

    • *To apply, please upload your CV in English.
      *Usually, our hiring process lasts on average 30-35 days.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.