Senior Product Designer

San Mateo, CA /
Product /
Full Time
Blameless is an end-to-end Site Reliability Engineering (SRE) platform that enables and accelerates proactive and reactive incident management so engineering teams can balance reliability and innovation. Our software helps you set and monitor SLOs and SLAs, coordinate and automate incident response, identify root causes, and create a culture of learning and improvement across your organization. Our platform includes a bot that automates to faster resolution, an API to track and manage SLAs, and a web app to stay on top of key metrics, manage problems, track action items, and assess the reliability of your business. Blameless, based in San Mateo, is backed by Accel and Lightspeed Ventures. 

Blameless is looking for a Product Designer who is passionate about delving into complex problems and delivering polished, delightful products to our customers. As a key member of the Product team, you will have a unique opportunity to shape the Blameless product design function, and collaborate with the product and engineering teams on our product strategy and roadmap. 

In this role, you will

    • Own and drive the end-to-end design process for new features and products within the Blameless platform
    • Be responsible for setting up and driving user research, and documenting and synthesizing feedback
    • Develop user flows and complex information architectures to support end-to-end user journeys
    • Be able to rapidly iterate and validate designs through prototyping and usability testing
    • Have the opportunity to craft the design system and process at Blameless and have an immediate impact on our product and customers
    • Work closely with Product Management, Engineering and other teams on the product strategy and deliver meaningful user experiences

About you

    • 5+ years of relevant product design experience, ideally at enterprise SaaS or design-first digital companies
    • Experience shipping high quality products with outstanding user experiences
    • Self-starter who has a strong desire to carve a out a path, make an impact, and grow with the company
    • Strong understanding of product development process and demonstrated experience in driving product from concept to implementation 
    • Passionate about working on complex problems and designing simple, powerful solutions 
    • Enjoy working in dynamic environments and can handle ambiguity 

Bonus

    • Systems design experience
    • Visual design experience


Blameless is a rapid growth startup headquartered in San Mateo.  As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. https://www.blameless.com/about