Account Manager (SF)

San Francisco
Sales
Full-time
At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most significant purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins.

We need someone who’s driven to tackle hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Greylock, Founders Fund, Andreessen Horowitz and other prominent investors.

The Account Manager at Blend will own customer relationships post-deployment. They will work closely with large and impactful clients to ensure 100% product adoption and success of Blend. Among other things you'll build and maintain customer accounts, coordinate product feedback from the customer to Product team, manage renewals, and educate customers on new product features and releases. As an early member of the sales team at a growing startup you’ll have the opportunity to help define our sales process, participate in strategic decisions and help develop the sales culture.

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

    • Management and ownership of various client accounts, ensuring 100% customer adoption and success
    • Proactively gather product feedback and conveying this to Product, Services and Engineering teams
    • Work closely with all levels of client organizations to uncover opportunities for growth within their business
    • Closely communicating with customers regarding product updates, new features and releases

Requirements

    • 4+ years' prior relevant account management or sales experience at SaaS software company
    • Outstanding communication and presentation skills with experience presenting to C-level executives
    • Strong technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs
    • Experience in supporting and managing complex client relationships while discovering opportunities for revenue growth
    • Demonstrated listening and negotiation skills
    • Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
    • Ability to travel up to 50%