User Researcher

San Francisco
Design
Full-time
At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most important purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins.

We work in a complex industry— and research that builds empathy and clarity is paramount to improving the core experiences of our users. As User Researcher, you will work with Design, Product, Marketing, and Client Ops to create understanding and perspective where there is uncertainty. You will generate insights that help teams make the right decisions. All the while, you will help mature our user-focused design process.

The User Researcher will be responsible for designing, conducting, analyzing, and reporting research. You will have experience conducting usability research, qualitative user interviews, and ethnographic research. Some experience with survey research a plus. Initially, you will work with the User Research Team Lead to craft and conduct usability and validation research sessions. This is a growth position, with a chance to build process around validation research. This means you will be able to focus on the bigger picture while working on features and user flows, be proactive, and tackle problems wherever they arise. Domain knowledge in enterprise software or lending is not required.

Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

    • Regularly organize and conduct usability sessions, including recruiting participants
    • Organize and conduct discovery research
    • Synthesize and communicate insights to inform and inspire strategic decisions and design solutions
    • Translate research insights into powerful stories, presentations, reports, or workshops that build empathy across the organization, and help shape the direction of our product

Requirements

    • 2-3 years previous experience doing User Research full-time
    • Experience with a variety of usability research tools and methods
    • Strong communication and time management skills
    • Willingness to travel and be on-site with customers
    • MA/ MS in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields, or equivalent experience
Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.