Pharmacy Technician, Experience Specialist

New York
Operations
Full-time
Pharmacy Technician, Experience Specialist
We are a New York based, mission driven, healthcare technology company. With our proprietary technology, everyone has access to low negotiated prices on over 15,000 medications, but there is more work to do. We are relentlessly learning, constantly curious, aggressively collaborative and a cross functional team dedicated to inventing new ways of working in an industry that historically has resisted innovation. We're currently growing the experienced and talented team to get this done.
The Role
Our team is on the front line of our company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. You will work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. Apply your expertise outside of the retail space in a new and exciting way with a company that offers innovative new services.

Responsibilities

    • Serve as a subject matter expert on all aspects of our product, business and process.
    • Obtain a fundamental understanding of Blink’s drug offerings for quick patient and pharmacy assistance.
    • Leverage prior Pharmacy Technician experience when speaking with pharmacists and patients to analyze claims and quickly troubleshoot processing errors.
    • Field calls from major pharmacy chains and independent pharmacies across the country and record events appropriately.
    • Participate in continued education on product changes, new features, marketing campaigns and product launches.
    • Develop a working knowledge of company related security and privacy practices.
    • Utilize Knowledge Base materials as a foundation for resolving inquiries and leverage  product and pharmacy technician expertise when appropriate.
    • Take a collaborative approach with team members to address questions and escalations.
    • Provide the Cx Management team with feedback and suggestions to further develop  materials and practices.
    • Help improve the product by sharing customer feedback to be shared with Engineering, Product, Marketing and Design teams.

Requirements

    • Bachelor’s Degree
    • Prior Pharmacy Technician Experience (1-2 years)
    • Passionate for solving problems and troubleshooting
    • Attention to detail with a knack for precision
    • Patient, empathetic, respectful, and adaptable
    • Technical aptitude and ability to learn complex new tools (Think Zendesk, not Office)

The Perks

    • Catered lunches on weekdays and Seamless budgets for weekend shifts
    • Fully stocked kitchen with breakfast food, beverages and snacks
    • Expansive benefit plans, including medical, dental and vision
    • Department & company outings
    • Vacation policy
    • Remote policy
    • Overtime and holiday pay
    • 401(k) retirement plan