Pharmacy Experience Specialist

New York
Operations
Full-time

Blink Health is an early stage tech company revolutionizing the way people pay for prescription medicine.  Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app.

Our core mission is to delight our customers and turn them into fans.  We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Blink's champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Blink Pharmacy Cards are processed and create positive relationships with our pharmacies by assisting them in filling our customers’ medications. Internally, you’ll be working closely with business, marketing and product groups to improve our product flow and experience, becoming a subject matter expert and highly valuable member of our team.

Responsibilities

    • Intimately learn all aspects of our product, business and process and become a subject matter expert
    • Field calls from major pharmacy chains and independent pharmacies across the country
    • Obtain a fundamental understanding of the Blink drug database for quick patient and pharmacy assistance
    • Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing
    • Analyze prior authorizations and claims to quickly troubleshoot processing errors
    • Close open tickets through communication with pharmacist and patient, and record all events appropriately in the system
    • Provide direct customer feedback to engineering teams to improve product and work side-by-side to resolve issues
    • Solve issues independently when they fall outside of script

Requirements

    • Bachelor’s Degree in Communication, Hospitality, Healthcare Administration or equivalent degree/experience
    • Prior Pharmacy Technician Experience
    • Strong command of the English and/or Spanish language
    • Strong phone presence in a support/service capacity
    • Patience, empathy, respectfulness, and confidence
    • Strong technical aptitude and ability to learn complex new software (Think Intercom.io, MedAccess, Stripe… not Office)