Instructional Designer

Toronto Office
Corporate Services – People /
Full-Time /
BlueCat is one of those hidden gems that is disrupting the market as a key player in the rapidly growing space of Adaptive DNS. We harness the power of DNS to provide secure, centralized network infrastructure to some of the world’s biggest brands so that employees can access the computing resources they need, when they need it. 

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

As an integral member of the BlueCat Learning and Development Team, the Instructional Designer is responsible for creating quality, in-depth and structured training content on technical networking subjects for customers, partners and employees. The Instructional Designer is responsible for researching, content mapping, scripting, designing and producing comprehensive storyboards to enable the production of video elearning modules and courses. The Instructional Designer will additionally produce Instructor-led training content in powerpoint, and technical lab content in the form of lab guide instructions. This role will also be responsible for developing exercises, assessment, and reinforcement activities within our Learning Management System, and assist with the growth and development of the BlueCat Certification Program. 

Working closely with technical Subject Matter experts (SMEs) and other members of the L&D Team including the Course Developer, the Instructional Designer will research, and write scripts towards developing highly technical and engaging learning experiences. This role will communicate their vision and plan for the training program in a storyboard detailing narration, on-screen text, animation, video assets, network diagrams and other visual aids to be used in course development.

After onboarding, the successful candidate will be able to use our software products at a basic level to help their understanding of product features where appropriate. An intermediate knowledge of networking concepts and protocols as well as the desire and aptitude to learn and comprehend technical topics at a deeper level will be required for this role. The successful candidate will be comfortable building educational material on highly technical topics through research and collaboration with subject matter experts to bring the relevant information to life in a clear and concise manner, knowing when to stay broad and when to go deep. 

Ultimately, we are looking for an effective communicator, a self-starter, and a team player who enjoys learning, teaching, and thrives on helping people understand complex technical subjects using multi-modal learning techniques, visual aids and clear, concise language.The Learning and Development Team?  We are a tight group of high achievers who have built credibility within the business quickly, manage ourselves to big deliverables, expect a lot from each other, and have a ton of fun making a positive impact in the organization.  

Key Responsibilities:
·        Work with internal subject matter experts to obtain an in-depth understanding of learning topics to inform content development
·        Research topics by testing in a lab environment and fact-checking in multiple sources
·        Chunking content and organizing topics into a structured, logical sequence delivered as a content map or course outline.
·        Deliver scripts that demonstrate strong, clear and concise writing by taking complex technical material and delivering it in a natural, confident, friendly tone.
·        Produce high-quality educational material that meets applicable standards and is appropriate for its intended audience
·        Produce networking diagrams and other rough illustrative models as reference material for the Course developer to build as animations.
·        Provide step-by-step instructions for the course developer to follow in the creatin of high-quality animations of concepts and processes.
·        Build lab guide instructions that give students the ability to practice skills demonstrated in course content 
·        Create tutorials that provide engineering teams with the knowledge and skills needed to work with our applications.
·        Edit, standardize, or clarify material prepared by other Training Team members.  
·        Review published materials and recommend revisions or changes in scope, format, content, and methods of development. 
·        Participate in cross-training sessions with the Training Team to help further professional development across the entire Training Team. 
·        Work in an agile development environment and be able to gather information for a content development assignment from a variety of sources, including Product/Engineering, Customer Success and Field Teams, as well as other varied resources across the company.  

·        Proven working experience in designing instructional materials for adult learners 
·        Experience delivering high-quality educational material covering technical and/or abstract concepts 
·        Able to quickly grasp complex technical concepts and make them easily understandable in text, pictures, rough diagrams, or video
·       Curiosity and willingness to ask questions to develop an understanding of how things work.
·       Effective communicator using clear, concise language and able to simplify complex concepts into easily understandable/digestible prose.
·        Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results often under tight deadlines  
·        Able to use strong judgment and decision-making skills in ambiguous situations and recommend appropriate actions  
·        Solid understanding of networking, virtualization, Linux, cloud, and programming, or an aptitude to learn these technologies
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.