At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

We are seeking a skilled and experienced User Researcher to join the UX Design team at BlueCat. You will report to the UI/UX Manager, and you will play a crucial role in understanding our users' needs, behaviors, and preferences. Your insights will directly influence the design and development of all the BlueCat products, ensuring they are user-centered and meet the highest standards of usability and accessibility. The ideal candidate is a team player and passionate about user experience (UX), possesses excellent research skills, and has a strong understanding of human-computer interaction principles.

·       Plan and conduct user research activities, including interviews, surveys, usability testing, to gather insights about user behavior, preferences, and needs.

·       Collaborate with cross-functional teams, the UX Design team, Product Managers, and Engineers, to identify research objectives and define research questions.

·       Understand and incorporate complex technical and business requirements into research.

·       Develop research plans, including study design, participant recruitment, and data collection methods, ensuring that research activities are aligned with project timelines and objectives.

·       Analyze research data using both qualitative and quantitative methods and synthesize findings into actionable insights and recommendations.

·       Create user personas, journey maps, and other artifacts that effectively communicate user insights to stakeholders.

·       Stay up to date with industry trends, best practices, and emerging research methodologies, and apply them to enhance the user research process

·       Advocate research findings to diverse audiences through written reports and in-person presentation.

·       Advocate for the user throughout the product development lifecycle, ensuring that user needs are considered and prioritized during decision-making processes.

 

·       Bachelor's or master's degree in human-Computer Interaction, Psychology, Cognitive Science, or a related field.

·       Proven experience in conducting user research in a professional setting, preferably within a technology or design-oriented organization.

·       Proficiency in a wide range of research methods, such as interviews, surveys, usability testing.

·       Strong analytical skills with the ability to derive meaningful insights from qualitative and quantitative data.

·       Excellent communication and presentation skills, with the ability to effectively convey research findings and recommendations to both technical and non-technical stakeholders.

·       Familiarity with UX design principles and practices, and an understanding of how user research integrates with the design processes.

·       Experience working in an Agile environment

·       Strong organizational and project management skills, with the ability to handle multiple projects simultaneously and meet deadlines.

·       A passion for user-centered design and a deep empathy for users.

·       Fluent in English, with strong written and verbal communication skills.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!