Forward Deployed Engineer

New York
Customer Success
Full-time

The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineering (FDE) unit is a software engineering team dedicated to helping Bluecore customers to extract maximum value from the Bluecore decisioning platform.  As an FDE, you will bring your technical know-how to the front lines, working directly with customers to draw meaningful intelligence from their websites and implement marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, you will own (1) writing our JavaScript integrations, (2) configuring our internal Domain Specific Language that is used to configure marketing solutions, and (3) interfacing with our clients. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented with all our projects, as we work closely on a daily basis with a multitude of billion dollar brands, who all have very stringent requirements around look and feel.

You Are A Perfect Fit If You Love:

~Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are equal parts engineer, consultant and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

~Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will be advising executive-level decision makers at billion dollar brands on best business practices.

~Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilites

    • Configure and integrate Bluecore’s decisioning platform (terabytes of behavioral data) for our range of top clients, such as Nike, CVS, Calvin Klein, Sephora and more.
    • Build our JavaScript-based integrations, and configure the prioritization and recommendation logic behind our personalization engine.
    • Serve as the technical point-of-contact pre-launch; essentially, act as a technical consultant.
    • Serve as the technical point-of-contact post-launch: work closely with the rest of the Customer Success team and directly with clients to think creatively about customizations and different ways to leverage the Bluecore platform.
    • Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
    • Foster new ideas and approaches to improve the Bluecore platform and help implement them.

Requirements

    • BS in Computer Science or similar.
    • Experience working and communicating directly with customers.
    • Fluent in Web Development Technologies including HTML, CSS and JavaScript.
    • 1+ years in a technical role
    • Ability to take ambiguous workflows and turn them into structured processes.
    • Familiarity with Ecommerce is a bonus.

Benefits

    • Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology start-ups
    • Comprehensive medical, dental, and vision insurance
    • 401(k) plan
    • Monthly fitness stipend for a gym membership or fitness classes
    • Monthly NYC Metro Card
    • Generous Parental Leave & flexible vacation policy

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status