Systems Engineer

San Francisco, CA /
Engineering /
Full-time
Our Mission
We’re here to create a safer, happier and more mindful future for all with the help of data science, engineering, design, and mobile technology. We're starting by reinventing insurance, by rethinking the technologies that enable it, but our true goal is to build a platform that rewards people for driving well — creating safer roads with fewer accidents in the process. 

Backed by impressive funding, we're poised to re-engineer a trillion-dollar category, and that’s just the beginning. We’re using rich customer insights, advanced technology and data science to build our cloud-native InsurTech solution, and other things we haven’t even dreamt up yet. We're out to change behavior and promote mindful living at a societal level. But the key to us being successful in our mission isn’t just about nailing the technology—it’s about hiring talented people who can help us make a quantifiable impact in the world. We’re growing our world-class team. 

And that’s where you come in.

The Role
We’re looking for an accomplished and well-rounded Systems Engineer with an impressive Information Technology background. The individual will join a highly-skilled fast-paced team and will be responsible for supporting key aspects of corporate IT Operations. We take a customer first approach to everything we do, and never settle for anything less than world class.

About You
You have experience (3-5 years) in a customer facing IT support role and understand that attitude is everything. Our Systems Engineers have strong specialized skills, value working collaboratively, and are multifaceted in many areas of IT. Our ideal candidate takes security and customer privacy seriously. We love being a nimble startup, but we do not cut corners when it comes to data and infrastructure integrity.

Key Qualities

    • You are the sort of person who thrives in a fast-moving, quickly changing atmosphere.
    • You understand, are excited by, and ideally have experienced the challenges of a start-up.
    • You are a self starter with experience working independently
    • You have a strong focus on team collaboration and customer service
    • No task is too small or large

Requirements & Qualifications

    • Strong end user support skills
    • Strong documentation and organizational skills
    • Strong troubleshooting skills
    • Experience as a help desk technician or other customer support role
    • Laptop imaging/provisioning experience
    • 2+ years Okta / User Identity Management experience
    • 2+ years macOS Desktop and Windows Server Administration
    • 2+ years SaaS application administration (G Suite, Slack, Github, Atlassian Suite, etc)
    • VoIP and cloud PBX experience (Genesys Purecloud and Zendesk)
    • Solid networking knowledge (OSI network layers, TCP/IP)
    • Participate in an on-call rotation

Bonus Points

    • Solid scripting skills (bash, Zsh, PS, Perl, Python)
    • Familiar with the Agile methodology and best practices (Scrum, Sprints, Kanban, etc)
    • You have experience in cloud operations (we use AWS)

Additional Details

    • Salary: We pay top-of-market salaries for most positions, factoring in experience, talent and location.  We do not offer equity.
    • Benefits: Medical, dental, vision, 401(k), wellness reimbursement, four weeks of PTO, six weeks of parental leave (12 weeks for parents who give birth), and great work-life balance.  
    • Location: May work from anywhere in the US, but will need to be actively available during the core business hours of 9:00AM - 5:00PM, PST, since a majority of time will be spent collaborating with team members in this time zone.
    • Some travel required. Frequency TBD
    • Candidates based in the SF Bay Area will be able to commute to the SF office, post-COVID, for in-person collaboration purposes and other gatherings. Frequency TBD. 
BlueOwl, LLC is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice.  https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf