Manager of Operations, Post Closing

Remote /
Currently Hiring – Operations /
Full-Time
At Blueprint, we believe that there is a better way to close real estate transactions, and that buying and selling a home should be as seamless as any other transaction or investment. To create a solution, we combine technology, national title and closing expertise, and innovative insurance solutions to remove the stress, cost, and opacity from title and closing. Put more simply: Blueprint's mission is to use technology and transparency to remove cost, complexity, and confusion in real estate transaction. Founded in January 2017, Blueprint Title operates over a broad, multi-state footprint serving real estate professionals and their end customers.
 
Our company is made up of passionate, forward-thinking professionals who are excited about being a part of a team that is helping to modernize title and closing processes, and an entire industry! We are looking for new team members who share a passion for modernization, and embody our core values: Collaboration, Empathy, Ownership, Growth, and Innovation. As a member of the Blueprint Title team, you will help us lead the charge in proving that the real estate closing industry is ready for novel technology, lower pricing, and better service.

As a Manager of Operations (Processor Team), you will:

Oversee centralized Processor team; develop an environment of trust and psychological safety where employees can do their best work with minimal turnover.

What you may work on:
•Manage direct report workload, engage in regular direct report 1:1’s and evaluate individual and team performance. Ensure all performance information is documented.
•Manage team and individual performance against relevant KPIs, as established in collaborations with Director of Escrow Operations and Director of Business Optimization.
 Responsible for ensuring file task list discipline (relevant Processor tasks) for all files.
•Ensure Processor team has adequate knowledge of and training on all software changes and enhancements.
•Assist in building out a team that may include multiple offices and remote employees operating in multiple states.
•Create quarterly/annual personal development plans, coaching, and feedback for Processors.
 Support all locations in maintaining a high level of service and satisfaction to clients.
•Serve as primary trainer for Processors and responsible for instilling best practices in the way work is executed.
•Maintain a high standard of confidentiality.

What we are looking for in you:
•3+ years of experience in a role within the title insurance industry
 1+ years managing a process, project, and/or team
 High attention to detail
•Ability to manage multiple initiatives simultaneously
•Knowledge of the end to end closing process
•Ability to work within high growth organizations and rapid scale
•Strong alignment with Blueprint’s core values
•Strong leadership and communication skills
•Ability to empower team members and lead by example
 A drive for excellence and continuous improvement
•A passion for providing the highest level of service to clients
•Ability to define and roll out clear and concise goals for the team
•Experience with training new team members or direct reports
•Notary License required
 Title Producer/Agent License preferred
•Willing to have flex work-from-home schedule upon 90-day review
•This is a part-time in office role and you must be willing to come into one of our office locations on a part-time basis (2 days/week)
What you will get from us
• Competitive compensation package
• Performance-based bonuses and stock options
• 401k plan with employer matching
• Wellness Stipend
• Professional Development Stipend
• 100% employer paid medical coverage for employees
• Dental/Vision coverage and HSA account
• Flexible hours and opportunity to work-from-home
• Unlimited vacation policies
• A variety of growth and development opportunities
• Team events, casual dress code
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.