Device Fulfillment Specialist

San Francisco /
Operations /
Bodyport is a virtual cardiac clinic aimed at reducing the burden of heart disease through personalized, evidence-based care. In just one daily step, our novel sensors and algorithms predict changes in health status, enabling early, optimized interventions that significantly improve outcomes. Bodyport is initially targeting heart failure, a chronic condition affecting over 6 million Americans and a leading cause of hospitalizations (1M/year) and healthcare spending ($35B/year). Bodyport is backed by leading investors including Initialized Capital, Playground Global, Boehringer Ingelheim, Y Combinator, and Rock Health.

As Device Fulfilment Specialist, you will support the patient experience by ensuring the timely and accurate delivery of Bodyport's medical devices. You will be responsible for receiving incoming deliveries, and preparing, packaging, and shipping devices on a daily basis. Each device is paired to an individual user so organization and attention to detail in the work you do is essential to the success of the patient. This position requires you to be onsite at the Bodyport office. This position may also require you to drop packages off at a nearby shipping provider’s location (for example, FedEx).

Your role at Bodyport:

    • Packaging and shipping Bodyport's medical devices to patients and customers in a timely, efficient, and accurate manner
    • Following a meticulous process related to fulfillment and quality inspection to ensure patients receive correctly paired and configured devices
    • Checking daily for order requests to determine which patients or customers need devices
    • Documenting and communicating quality or logistic issues that may affect fulfillment
    • Documenting and monitoring tracking and delivery statuses
    • Tracking and meeting fulfillment targets, such as the average number of days from order to delivery, to ensure patients are receiving their devices in a timely manner
    • Facilitating device returns or exchanges
    • Resolving delivery issues with shipping companies

You'd be a great fit if you have:

    • Experience managing a process that required a high level of organization and attention to detail
    • Technical expertise to perform quality inspections and device configurations
    • Detail-oriented, resourceful and able to work independently
    • Effective communication skills
    • Ability to lift up to 50 pounds
    • Logistics/device fulfillment experience preferred