General Manager*
Bloomington, Indiana
RCV Roofing, Siding & Gutters: Bloomington – Administration /
Full-Time /
On-site
At RCV Roofing, part of the Bone Dry family, we believe in fostering an environment where our employees feel like family, and we are seeking a passionate and experienced Manager to lead our close- knit team. As the General Manager, you will be responsible for nurturing a warm and supportive atmosphere, driving exceptional customer service, achieving sales targets, and ensuring the overall success of our branch. We are looking for a dynamic leader who values teamwork, empathy, and a personal touch.
Duties and Responsibilities
- Ensure budgets and financial operational goals are met by working with the RM to ensure the branch is adhering to Bone Dry policies and procedures.
- Access the need for additional staffing and collaborate with the RM on any additional or replacement needs.
- Responsible for the hiring, training, retention, evaluation, review, transferring, supervision, development, and discipline of employees.
- Prepare budgets and financial goals in collaboration with RM for your assigned market.
- Manage workflow and expenses to ensure maximum efficiency and profitability.
- Manage collections and ensure collections procedures are being followed.
- Accountable for your assigned Branch’s financial results.
- Work with the RM to establish procedures and operations documentation to ensure the highest level of operational efficiency and customer service.
- Responsible for ensuring employees follow the procedures outlined in the BDR Mission, Strategic Plan, Service Standards. And SOP’s.
- Continually assess the business climate, sales and production backlogs, inventory, and staffing. Make recommendations for adjustments to the Regional Manager.
- Act as a representative of Bone Dry for the community and public relations.
- Promote the Bone-Dry brand in all interactions, internally and externally.
- Resolve customer complaints and warranty issues.
- Work closely with the RM, your team, manufacturers, and suppliers to maintain positive relationships and win/win negotiations.
- Fill in where needed for sales, production, or administration roles as work dictates and be able to perform all the tasks within your supervision.
- Work closely with other market RMs, BMs/GMs to implement storm plans and share resources to capture revenue.
- Keep team members informed of operational (policies/procedures) changes, as well as inspired to embrace cultural initiatives and company/market changes resulting from growth or new direction.
- Ensure the smooth and effective onboarding of all new team members by providing them with the tools, access, and dedicated time for such as well as an overview and regular check-ins on their development goals and opportunities.
- Provide guidance and direction to all team members regarding professional development.
- Safety (Ensure safe work environment, communicate safety plan, perform jobsite audits)
- Responsible for weekly payroll deadlines and accuracy.
- Responsible for Fleet/Property maintenance (trucks and offices are kept clean and in good working order)
Qualifications
- Minimum two (2) years of construction industry experience in management is a must with emphasis on all facets of business including but not limited to customer relations, extensive knowledge of roofing materials, techniques, and requirements.
- Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, entrepreneurial ownership, follow-through skills to bring tasks and situations to closure in a timely manner, priority setting, and having a sense of urgency in accomplishing tasks.
- Must be self-aware with a collaborative spirit and experience getting results while keeping healthy relationships intact; authentic interest in the development and well-being of others.
- Must be self-motivated/driven individual that has a proactive can-do attitude to handle any customer or employee situation that may arise.
- P&L experience with respect to managing sales and operations.
- Previous Military experience a plus
- Spanish language a plus
Compensation and Benefits
- Compensation based on experience.
- $25,000 company paid life insurance policy.
- Company paid Short Term Disability policy.
- Medical, vision, and dental insurance available.
- 401(k) plan with 3% automatic company contribution.
- PTO, vacation, and sick time.
- Company cell phone, truck, fuel, and expense card provided.
