Sales Support Manager***
Indianapolis, Indiana
Indianapolis – Customer Service /
Full-Time /
On-site
About Bone Dry Roofing: Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable, just like a cozy doghouse. We are now seeking a creative and motivated Sales Support Manager to join our growing family.
Job Overview: As the Sales Support Manager at Bone Dry Roofing, you will oversee and manage the Sales Support Specialists team, who are responsible for post-estimate outreach to clients. Your primary responsibility will be to ensure effective follow-up on unsold estimates, nurture potential clients, and contribute to the overall sales growth of the company. Strong leadership skills, excellent communication, and a results-driven mindset are essential for success in this role.
Key Responsibilities:
- Lead, mentor, and manage a team of Sales Support Specialists, providing guidance, training, and support to meet sales objectives.
- Oversee the process of reaching out to clients who have received estimates but have not yet committed to a purchase.
- Develop and implement strategies for effectively following up on unsold estimates to convert potential clients into customers.
- Establish and maintain relationships with potential clients, addressing questions, concerns, and objections to encourage a positive buying decision.
- Continuously assess and improve post-estimate follow-up processes and workflows to enhance conversion rates.
- Track team performance using key performance indicators (KPIs) and sales analytics. Provide feedback, coaching, and training to enhance performance.
- Maintain accurate records of client interactions and updates in CRM systems or databases.
- Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience.
- Generate reports on sales support activities, performance metrics, and conversion rates.
- Note: This job description is intended to provide an overview of the responsibilities and qualifications for the position at Bone Dry Roofing. Specific duties and requirements may vary and will be discussed further during the interview process.
Qualifications:
- Bachelor's degree in Business, Sales, or a related field (preferred).
- Proven experience in sales support or a similar role, with a track record of meeting or exceeding sales targets.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Results-oriented with a focus on achieving sales objectives.
- Detail-oriented with the ability to maintain accurate records and follow-up effectively.
- Proficiency in using CRM systems and databases (experience with CRM systems is a plus).
- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
- Familiarity with the roofing or construction industry (a plus, but not required).
Why Join Bone Dry Roofing:
- Be part of a passionate and friendly team that values creativity and customer satisfaction.
- Opportunity for professional growth and development.
- Make a real impact on the company's online presence and brand recognition.
- Work in a dynamic and innovative environment.
- Be a part of a company that cares about its employees and its community.
Compensation & Benefits
- Compensation contingent upon experience
- Medical, vision, and dental insurance
- Company paid life Insurance
- Company paid Short-Term Disability (STD) insurance plan
- 401(k) plan with 3% company contribution
- PTO, vacation, and sick time
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.
