Office Manager
Indianapolis, Indiana
Indy Southside – Administrative /
Full-Time /
On-site
Office Manager: Customer Service Expert
Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. This position is full time onsite located in Greenwood, Indiana.
Duties and Responsibilities
- Process all sold folders in Dropbox daily.
- Create job packets and leave in appropriate area.
- Process credit applications for salesmen.
- Call homeowner to schedule roofs.
- Send roof orders to Distributor.
- Make AR calls.
- Enter completed repair job pictures in CRM.
- Answer all calls - make sure all calls get answered even if having to put someone on hold is needed.
- Greet all incoming customers.
- Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send short email.
- Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.
- Process open proposals in CRM.
- Get mail and apply any payments from checks received.
- Make deposits.
- Order EagleViews for next day's sales appointments.
- Do courtesy reminder calls for appointments - mark customers on route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.
- Share in housekeeping duties
- Assist new employees with completing onboarding paperwork
Qualifications
- High school diploma or equivalent
- Prior customer service experience helpful
Compensation and Benefits
- $35,360 -$38,480 annually commensurate upon experience with additional monthly bonus plan.
- Medical, vision, and dental insurance
- Company paid life Insurance
- Company paid Short-Term Disability (STD) insurance plan
- 401(k) plan with 3% contribution
- PTO, vacation, and sick time
Skills:
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Computer Literacy
- Keyboard Skills, Customer Relations
- Customer Service, Diplomacy
- Filing, Math Aptitude, Organization
- Project Management
- Time Management
- Technical Communication
- Negotiations
- Planning
- Professionalism
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.
