Customer Success Manager

Remote
Customer Success – Customer Success /
Full-time /
Remote
Job Description
(Remote, US based only)

We are looking for a Customer Success Manager passionate about providing delightful customer experiences. In this role, you'll become a champion for our $5k - $15k ARR customer segment, crafting delightful onboarding experiences that drive adoption and satisfaction. You'll play a key role in setting these customers up for long-term success and maximizing their value from our product.

✅At Bonusly, you’ll…

    • Manage a portfolio of customers, 300-400 in the SMB segment, throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the Bonusly platform
    • Ensure successful onboarding experience and product adoption
    • Deliver engaging experiences, such as best practice webinars, to impact a large number of customers. 
    • Act as a trusted advisor your clients 
    • Drive product adoption and ongoing usage of Bonusly by helping our customers follow best practices to get the most from Bonusly (and, help define what those best practices are!) 
    • Utilize scaled solutions to mitigate renewal risks and support renewal conversations
    • Serve as the voice of your customers by sharing customer feedback and advocating for customer needs cross-departmentally and serve as the Voice of Bonusly with our customers to ensure mutual success in the partnership
    • Keep up with HR industry trends to understand and advise our customers.

💚You’re a great fit if you…

    • 2+ years of Customer Success Manager experience within the SaaS space
    • Have a strong drive to understand clients’ business goals, anticipate future needs, and work relentlessly to help your clients achieve success.
    • Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
    • Are well-organized and detail-oriented, with a keen understanding of project management.
    • Adept with standard business tools and practices, and able to learn new ones quickly.
    • Thrive in a fast-paced work environment and are adaptable to change

💯Bonusly points if you…

    • Are familiar with Gainsight, Google Workspace Tools, and/or other SaaS tools.
    • Have experience in the HRTech space.

Compensation:

    • Salary Band: $68,000 - $95,000
    • Equity: 0.013% - 0.028%
Bonusly operates as a remote-first company within the United States. While we welcome applicants from across the country, we prioritize those residing in AZ, CA, CO, FL, MN, NY, NJ, OR, TN, TX, or UT to enhance our team-building and engagement efforts.

Beware of scam messages regarding fake positions here at Bonusly. We will always reach out via email with an official name@bonus.ly email address.