Implementation Specialist

Texas- Remote /
Customer Success & Impact /
Full time
About Us

BookNook is closing the early-learning gap for kids in grades K – 8 through pairing dedicated tutors with proven technology to teach the reading and math skills kids need to succeed. School districts across 35 states entrust BookNook tutors and technology with the job of supporting their students who need it most. By providing a learning platform based on 30+ years of research and outcomes and offering high-frequency tutoring, BookNook propels schools to achieve academic results that are unparalleled in the industry.

At this time we are not able to provide sponsorship.

About the Role

BookNook is looking for a passionate person to take on and own all new customer launches from training to onboarding to implementation. This person would be responsible for the onboarding and training of each new BookNook customer, as well as the re-training of existing customers. The ideal candidate will be highly motivated and comfortable working with little direction and be excited about building and running a training program for adults. This person will also be responsible for the BookNook support channel.

At BookNook, you will:

    • Own the onboarding for all new BookNook Tutoring customers with the Impact Team 
    • Work cross functionally to ensure all requirements are met for successful customer launches
    • Work with districts and internal teams to come up with a communication plan to begin marketing tutoring for target families within a district 
    • Collaboratively establish structured rollout plans including user management, Professional Learning support, and track progress to ensure on-time delivery and that plans stay within the scope of the partnership
    • Project Manage large scale development implementation plans between district personnel and internal professional
    • Ability to successfully handle multiple projects and tasks simultaneously
    • Act as an escalation point and mentor for junior-level staff, providing direction and guidance when necessary
    • Explore new solutions, including testing, design, modifications, and deployment required to meet both the company’s and client’s business requirements
    • Work with the engineering team to ensures all rostering and student data is properly routed to BookNook applications
    • Other duties as assigned

What we’re looking for:

    • 2-5 years’ project management experience or customer success manager
    • Excellent organizational skills
    • Proficiency with and excitement about technology BEYOND Microsoft Office (i.e. Salesforce, Zapier)
    • Demonstrated understanding of the K-12 education space
    • Ability to conduct training over the internet/phone
    • Job Primary Location: LA, California (Remote)
    • Ability to travel: 10-20%

Perks and Benefits:

    • Work remotely: Live and work wherever you like in the US.
    • Health insurance: We offer medical, dental, vision and pet insurance for all our team members.
    • Time to recharge: We offer unlimited PTO, 12 paid holidays, and two company-wide weeks’ off.
    • 401(k): With 3% company match.
    • Employee stock purchase program.
    • Retreat: Join us for our annual company get-together.
    • Home office setup: Get a laptop + $100 monthly stipend for home expenses.
Join a company with a mission. BookNook has been around since 2016, is growing fast, and has already helped tens of thousands of children improve their literacy, especially those that come from the most disadvantaged environments. We're a scrappy, smart team that gets things done but we are strong believers in family, friends, and work-life balance. Work on exciting technology and make a tangible difference in the world every day.

Equal Employment Opportunity

BookNook embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.