Impact Manager

Remote /
Customer Success /
Full time
About Us
BookNook is a dual bottom line education technology company that is committed to closing the early reading opportunity gap through innovations that prioritize authentic human connections to support learning.  We believe the best edtech solutions are developed and supported by people with their roots in the classroom or the social sector, and we strive to build a team that reflects the diversity of the communities we serve.


Duties

    • Own, manage, renew, and expand the relationship with our tutoring services partners that include schools, districts and non-profits across the US
    • Own, manage, and drive success with multiple stakeholders 
    • Consistently hit revenue and usage targets set with manager
    • Build advocacy within district and at school sites
    • Manage implementation team to ensure adoption of BookNook at 50+ school sites
    • Provide communication and support to families and other users
    • Other duties as assigned

Job Requirements

    • Highly proficient in Google Suite and/or Microsoft Office, in particular Google Sheets and/or Excel
    • Knowledge of and proficiency with communication tools, such as Mailchimp or other marketing tools
    • Proficiency with and excitement about other technology tool technology (i.e. Salesforce, Zapier, Adobe Suite, or other more advanced software package)
    • Organized and the ability to implement and repeatable, sustainable processes
    • Experience with customer service or support
    • Demonstrated understanding of the K-12 education space
    • Ability to conduct trainings over the internet
    • Location: Northeast or Mid-Atlantic preferred but not required
    • Ability to travel: 10-20%