Key Responsibilities

• Work 2–3 days per week onsite at the client location to support delivery execution, stakeholder engagement, and cross-functional coordination
• Lead end-to-end delivery of complex programs, ensuring outcomes are aligned with KPIs, OKRs, timelines, and quality standards
• Manage global, cross-functional teams across India and US time zones, maintaining strong communication and execution rhythm
• Oversee program governance: execution, capacity planning, estimation, risk management, and cadence-based reporting (QBRs, MBRs)
• Act as a strategic advisor to client stakeholders, aligning program outcomes with business goals
• Manage and monitor delivery metrics such as budget tracking, resource utilization, forecasting, and financial performance using Jira, and similar tools.
• Support digital experimentation and personalization efforts including A/B testing, multivariate testing, and CRO strategy implementation
• Partner with design, analytics, and product teams to deliver tailored, data-driven user experiences
• Coordinate delivery in compliance with SOWs, MSAs, and commercial constructs
• Facilitate Agile ceremonies and best practices to ensure iterative delivery and continuous improvement
• Deliver projects and differentiated client outcomes in areas involving personalization, CRO, AB testing, and experience optimization


• What You Bring
• 10+ years of experience in IT services or consulting, focused on program and delivery management
• Experience leading large-scale programs in digital transformation, martech, and/or telecom industries
• Experience working in a digital marketing agency, with the ability to effectively manage and coordinate strategy, experience design, and analytics teams across complex programs.
• Strong understanding of personalization strategies, CRO methodologies, and A/B or multivariate testing tools and frameworks
• Proven ability to manage distributed delivery teams across global time zones
• Expertise in stakeholder engagement, governance frameworks, and risk mitigation
• Understanding and adaptability to the dynamics of a vendor–client delivery environment
• Proficiency with delivery and reporting tools like Jira, Confluence, and similar tools.
• Strong familiarity with Agile and iterative delivery models
• Excellent communication and interpersonal skills with the ability to influence across technical and executive audiences
• Ability to synthesize data and analytics into meaningful insights that drive delivery and optimization decisions


• Preferred Qualifications
• Bachelor’s degree or equivalent experience
• Familiarity with Adobe Experience Cloud (especially Adobe Target, Adobe Analytics, AEM)
• Knowledge of data analytics platforms and frameworks
• Data storytelling experience — turning analysis into clear, actionable narratives for stakeholders
• PMP and/or CSM certification preferred
• Experience with the Telecom industry is a plus.