Director of Content Strategy (Contract)

United States /
Contract – Experience Design /
Contract
Bounteous is looking for a Contract Director of Content Strategy to join our fast-growing design practice. This role is ideal for a dynamic and impassioned Content Strategy expert focused on furthering sound content strategy principles in a fast-paced dynamic environment. The ideal director is a naturally engaging storyteller and mentor who enjoys collaborating with cross-disciplinary teams to collectively deliver tools, processes, and content that drive award-winning user-centered experiences.

Role and Responsibilities

    • Contribute to the establishment of Content Strategy standards, deliverables and methodologies within the organization.
    • Deft familiarity and expertise in Content Strategy activities and deliverables including voice and tone guidelines, governance models and workflows, content models, taxonomies, stakeholder interviews, content audits & inventories, strategic analysis, and research findings.
    • Act as a leader and mentor in project work: create high-quality deliverables, facilitate client discussions and content workshops, lead critiques, and coach fellow content strategists.
    • Occasionally support business development through estimation, solutioning, and high-level staffing plans.
    • Support project managers to schedule content-related activities and deliverables within a project.
    • Skillfully balance multiple initiatives simultaneously.
    • Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions.
    • Coach and mentor staff to guide personal and professional growth.
    • Work with senior XD leadership to lead, develop, and grow the Content Strategy team.
    • Stay up to date with Content Strategy best practices, trends, ideas, and techniques via participation in local Content Strategy communities.
    • Collaboratively define our culture and atmosphere, quality of work, and growth for the next generation of content strategists.

Preferred Qualifications

    • 11+ years of experience as a content strategy professional
    • 3+ years experience mentoring, managing, and coaching direct reports
    • Substantial demonstrable experience presenting work to clients, facilitating and leading workshops, and synthesizing data into actionable projects across programs
    • Deep experience connecting content strategy work to user, business, and brand value
    • Successful content strategy implementations with enterprise clients, addressing both long-term and short-term initiatives
    • Strong background in taxonomy, information architecture, human factors, experience design, marketing, brand, and copy strategy
    • Ability to lead and create content strategy deliverables and activities with no oversight
    • Ability to manage multiple projects simultaneously 
    • Consulting/agency experience is required
    • In-depth knowledge of platforms such as Miro, Optimal Workshop, and Microsoft Office
    • Expert knowledge of PowerPoint, Keynote, or similar presentation tools
    • Excellent communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
    • Excellent listener and writer with a passion for Content Strategy
    • BS/BA/BFA in library science, information design, visual communication, or other design- or information- related fields; or equivalent experience
    • Experience in user experience design and research activities (such as persona development, journey mapping, user flows, and wireframing) is a plus

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