Director of User Experience

United States /
Experience Design – User Experience: UX Strategy, Research, & Design /
Full Time
/ Remote
Bounteous is looking for a Director of User Experience to join our fast-growing design practice. This role is ideal for a dynamic and impassioned Experience Design veteran focused on furthering sound Experience Design principles in a fast-paced dynamic environment. The ideal director is a naturally engaging storyteller and mentor who enjoys collaborating with cross-disciplinary teams to collectively deliver incredible, user-centered, award-winning experiences.

Role and Responsibilities

    • Contribute to the establishment of Experience Design standards, deliverables and methodologies within the organization.
    • Deft familiarity and expertise in Experience Design activities and deliverables including sitemaps, wireframes, prototypes, personas, experience strategy documentation, and process flows.
    • Act as a leader and mentor in project work: create high-quality deliverables, facilitate client discussions and workshops, lead critiques, and coach fellow experience designers.
    • Direct and conduct and user research activities such as user testing, persona development, and user journeys.
    • Occasionally support business development through estimation, solutioning, and high-level staffing plans.
    • Support project managers to schedule experience design and research activities and deliverables within a project.
    • Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions.
    • Ability to balance several initiatives simultaneously.
    • Occasionally support business development through estimation, solutioning, and high level staffing plans.
    • Coach and mentor staff to guide personal and professional growth.
    • Work with senior XD leadership to lead, develop, and grow the Experience Design team.
    • Stay informed of Experience Design best practices, trends, tools, and participate in the local Experience Design community.
    • Contribute to our culture and atmosphere, quality of work, and growth into the next generation of user experience designers.

Preferred Qualifications

    • At least 11 years of experience as a UX professional
    • At least 3 years experience mentoring and managing a team of direct reports
    • Experience presenting work to clients, facilitating and leading workshops, and synthesizing data into actionable projects across programs
    • Experience connecting Experience Design work to user, business, and brand value
    • Ability to lead engagements to provide a strong voice for Experience Design within blended teams
    • Experience in leading user research and testing, including planning, creation and moderation
    • Strong background in human factors, information architecture, and user-centered design methodology
    • Ability to lead and create Experience Design deliverables and activities with no oversight
    • Understanding of responsive design, mobile design, accessibility issues, and Agile methodology
    • Ability to manage several projects simultaneously
    • Experience in estimating, planning, and staffing project work
    • Consulting/Agency experience is a plus
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