Senior Account Director (Health+)
United States /
Upcoming Openings – Client Service /
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. We offer our team members advanced growth and professional development opportunities, and if you share our passion for healthcare innovation, we can't wait for you to experience this yourself as a Senior Account Director. This position reports to the VP, Client Service, and the right candidate will largely be autonomous in managing their accounts.
Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.
Role and Responsibilities
- Partner with clients to create rich, relevant customer experiences that drive results
- Oversee the daily activities of key accounts with a focus on organic growth and long-term relationships. Management of approximately $4-6M in annual revenue
- Immerse yourself into your clients' brands and partner with them to identify long-term goals and key objectives
- Develop and manage strategic account plans that establish multi-threaded relationships, identify and mitigate threats, develop opportunities, and raise our strategic role within the clients' organizations
- Establish strong working relationships with clients and colleagues to foster a collaborative environment for the team to think creatively and solution together
- Drive growth by bringing integrated solutions that leverage a broad set of Bounteous capabilities to your clients
- Articulate and hold the full range of client leaders’ concerns and act as a client partner
- Drive the decision-making process, directing the client and team towards the best solutions, and participate in key planning milestones
- Guide the design and development teams from initiation through to completion
- Understand the scope of programs as defined by the business requirements and budget process
- Partner with Program Delivery/Project Management team to ensure that work is delivered to the client’s satisfaction
- Assist in pitching, closing, and negotiating contracts
- Share our passion for healthcare innovation
- BA/BS degree or equivalent consulting agency experience preferred
- 8+ years of client service, digital marketing, or account management experience
- At least 3 years of experience managing healthcare accounts or healthcare expertise, required. Payer or provider experience preferred
- Experience supporting martech platform implementations required. Adobe and/or Drupal platform implementations and programs a plus
- Experience supporting technology, energy, public sector, or education clients is a plus, but not required
- Comfortable leading in a matrixed organization
- Excellent verbal and written communication skills
- Excellent listening and presentation skills
- Strong conflict resolution and negotiation skills
- Ability to manage multiple projects and strong attention to detail are a must
- Deliver client-focused solutions based on client goals
- Hire to offices in Boston, Atlanta, Chicago, Denver, Wilmington, or Remote
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
Bounteous is willing to sponsor eligible candidates for employment visas.