Client Service Executive

San Francisco, CA
Client Service
Full-time
Bounteous partners with organizations to deliver best-in-class solutions. Drawing on our expertise in strategy, design, engineering, analytics, and marketing, we work in a way that considers the whole business for the long term. By engaging across disciplines, we collaborate with clients to create rich, relevant customer experiences that drive results.

We offer our team members advanced growth and professional development opportunities and can't wait for you to experience this yourself as a Client Service Executive! This person will build relationships and encourage reliance on our products and services.

Responsibilities:

    • Protect and grow client accounts; act as the key liaison between us and the client and own a for the client’s satisfaction
    • Develop and manage a strategic account management plan that establishes multi-threaded relationships, identified and mitigates threats, develops opportunities and raises our strategic role within the client’s business model
    • Intimately understand the client objectives and brand
    • Develop and maintain effective key client relationships
    • Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
    • Lead new Statement of Work kickoff and customer onboarding processes with internal stakeholders and systems, including finance, legal, design, and development
    • Facilitate Execute proper customer contracts and agreements
    • Assure proper collections by review and reconciliation
    • Develop, coordinate, and implement strategic digital initiatives
    • Benchmark state-of-the-art practices and influence profit and service improvements
    • Direct the client and team towards the best solutions
    • Understand the scope of programs as defined by the business requirements and budget process
    • Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
    • Develop and prepare client scorecards and dashboards to show high-level results and trends
    • Provide clients with reporting, analytics, and consultation that is relevant and actionable
    • Assist in pitch, closing, and negotiating contracts
    • Add and/or expand business each quarter

Preferred Qualifications:

    • BA/BS degree or equivalent consulting agency experience preferred
    • 7+ years of client service, digital sales, or account management experience
    • Excellent verbal and written communication skills
    • Excellent listening, presentation skills, negotiation skills preferred
    • Ability to manage multiple projects and attention to detail a must
    • Deliver client focused solutions based off client goals
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.