Experience Specialist

Wilmington, DE /
Talent & Culture – Talent & Culture /
Full Time
We are looking for an Experience Specialist who embodies our culture and will provide our team members with a world-class employee lifecycle experience including top-notch rewards and recognition programs; unforgettable events; streamlined access to health, welfare, and HR systems; and first-rate customer service. Successful candidates have experience managing employee on-boarding and off-boarding, planning major events, administering benefits, working with online HRIS programs and payroll systems, and adhering to and implementing federal, state, and local laws. The Experience Specialist works as part of a team, including Recruiters, other regionally-based Experience Specialists, and local office managers to get the job done.  

Role and Responsibilities

    • On-boarding, Orientation, and Employee Lifecycle
    • Leads initial on-boarding activities and works with recruiting to identify and schedule the appropriate first-week essential activities
    • Works with office managers to order first day equipment, assign desks, and prep physical space.
    • Serves as the face of Talent & Culture for his/her assigned collaboration center(s)
    • Works with hiring managers, team/practice leads, and competency leads to identify appropriate Career Coach, Mentor, and project assignments and follows through with buy-in from each participating stakeholder
    • Works in tandem with office management, payroll, and Talent & Culture to appropriately communicate hire dates, location, exceptions, and schedules
    • Creates and distributes on-boarding and off-boarding checklists and ensures that participating members understand roles and commitment, as well as manages follow-through
    • Branding, Culture, and Communications
    • Networks with the entire company and visits other locations when necessary
    • Identifies ways to improve the culture and interaction
    • Works well with others and is able to effectively participate in group planning activities
    • Knows the company's values and mission and can describe them accurately and understands how the company values influence the culture through perks and a sense of community
    • Is instrumental in creating a work environment in which people choose to be motivated, contributing, and happy
    • Sees employees as a client and is quick to answer questions and connect people
    • Staffing and Employee Development
    • Gets to know people, their roles, their strengths, and their goals and communicates ideas and concerns to the appropriate stakeholders (and is able to identify those stakeholders)
    • Heads-up key initiatives during employee development days, philanthropic initiatives, networking events, and celebrations
    • Spends time in relaxed, fun situations with fellow team members
    • Health & Welfare
    • Identifies in-house benefits day opportunities
    • Looks for discrepancies in benefits descriptions in employee benefits materials and works to enhance and update
    • Is able to anticipate employee benefits issues and works toward resolution
    • Is able to assist team members with benefits questions, processes, and how-to's
    • Sits at the table during health and welfare audits and enrollment to ensure quality and good record-keeping
    • Supplies excellent customer service to employees throughout the organization
    • Rewards and Recognition:
    • Identifies recipients for kudos and on-the-spot rewards and suggests ideas for reward and recognition
    • Works closely with payroll to update payroll records during salary changes and bonus administration
    • Policy and Compliance:
    • Manages employee compliance activities, including accurate documentation and record keeping
    • Oversees the maintenance of and data accuracy for online HRIS systems
    • Serves as a liaison with external benefits broker to ensure accuracy and compliance
    • Distributes employee guidelines and policies and collects signatures as needed
    • Is a key contributor to annual censuses, audits, and other necessary compliance activities
    • Works in tandem with Finance to ensure payroll registers are accurate and up-to-date
    • Contributes to employee policies and guidebook and makes sure that updates are tracked and distributed appropriately
    • Fluent in Spanish

Preferred Qualifications

    • Bachelor’s degree and/or equivalent experience required
    • 2-4 years of experience in a professional, fast paced, dynamic environment
    • Familiarity with digital marketing and/or creative agency experience
    • Prior experience with an online HRIS system
    • Proficiency in MS Office and Google, especially Google Sheets and Microsoft Excel
    • Assertive conflict-resolution and problem-solving skills
    • Able to communicate, influence, and listen to the internal stakeholders
    • Think creatively and work collaboratively to develop solutions
    • Demonstrated passion and ability to problem solve and manage expectations
    • Perfected the art of balancing the needs of the company, managers, and team members
    • Excellent time management and organizational skills
    • Strong verbal and written communication skills
If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

Bounteous is willing to sponsor eligible candidates for employment visas.

For employment opportunities based in Canada:
Bounteous is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. 

**Must be legally eligible to work in Canada.