Customer Experience Associate

New York, NY
Product, Technology, and Design – Product
Full-time
TL;DR
Bowery Valuation is looking for a passionate, dynamic, Customer Experience Associate to help us fix the commercial real estate appraisal industry. Bowery develops industry-lead valuation software used by our team of over 30 appraisers. As the Customer Experience Associate, you will support our appraisers day-to-day as they use our software tools. Support is a broad term and includes desktop support, application support and identifying, logging and directing hardware and software issues. You will also develop processes to streamline and automate your job as time goes on and as the Bowery’s team grows. This is Bowery’s first hire in Customer Experience. The ideal candidate can grow with the customer experience team as Bowery scales nationally. 

About Bowery
Bowery Valuation is the world’s first truly tech-enabled commercial appraisal firm. We’re rebuilding the $4.2B commercial appraisal industry by leveraging our proprietary platform to deliver higher-quality reports with faster turn-around times than anyone in the industry. We are bringing what is an otherwise very manual process into the digital age, streamlining the collection of data and the generation of the final appraisal report. Our goal is to create a platform that leverages the expertise of appraisers and makes them multiple times more efficient across all areas of their work. With Bowery, buyers and lenders can have properties appraised in 11 days (vs. the industry standard 21 days). This means lenders can close transactions for their buyers faster, saving them weeks of frustration and thousands of dollars. Bowery is the first-ever venture-backed commercial appraisal firm, having raised over $26MM from Builders VC, Navitas Capital, Fika Ventures, Camber Creek, Metaprop and more.

What gets you excited

    • Overturning archaic orthodoxies in one of the largest areas of our economy
    • Operating within a fast-paced startup environment
    • Solving problems quickly
    • Providing excellent customer serviceConstantly learning and growing
    • Building scalable processes
    • Using technology to automate your role so you can step up to the next level

You

    • Have strong written and verbal communication skills
    • Have an ability to work with minimal oversight
    • Can multitask
    • Thrive in a collaborative environment
    • Understand Microsoft Word and Microsoft Excel
    • Have a working understanding of the Microsoft Windows operating system
    • Learn new software tools quickly
    • Have experience with or are eager to utilize JIRA
    • Have ideally worked as technical support agent (either onsite or remote)

Nice to Have

    • Experience in desktop or software technical support, client-facing customer service
    • Interest in technology

Responsibilities

    • Be the first point of contact for any software or hardware problems in the NYC office
    • Respond to user-generated support requests both for our Bowery software and hardware (Dell and Mac laptops primarily)
    • Triage user-reported bugs in Bowery’s software and load them into JIRA
    • Collaborate with QA , Engineering, and Product to solve end-user problems
    • Develop self-service tools and scalable processes to reduce new user onboarding challenges
    • Report on the trends and the volume of issues our users are experiencing and identify potential solutions
    • Day to day IT hardware and software support such as resolving hardware, software, printer, phone A/V and connectivity issues, providing access to various systems, replacing defective equipment, password resets, etc.

Perks at Bowery

    • Stock options
    • Medical, vision, dental coverage
    • 401k and commuter benefits
    • Flextime and PTO time off
    • $500 new experience bonus (Each year we give all employees up to $500 to spend on a new experience of your choice.)
    • Monthly lunch
    • Company events: Happy Hours, Women at Bowery, and more. 
Learn more about us in the press
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