Customer Support Specialist, Brooklyn, NY

Brooklyn, NY
Miscellaneous – Operations
Full-Time
Headquartered in Bay Ridge, Brooklyn  a premier sales automation software company servicing clients in the payments industry, is seeking a Customer Support Specialist to provide relationship management and technical support to our clients by phone and email.


RESPONSIBILITIES

    • Answer incoming tickets to assist with "how-to" questions from clients regarding our CRM.
    • Communicate with clients through LiveChat and phone to answer support questions.
    • Verify client reports of bugs and system inconsistencies prior to posting issues for our developers to resolve through JIRA.
    • Navigate our internal knowledge base to help troubleshoot issues and answer questions for new and existing clients.
    • Professionally and effectively answering questions for clients and asking for product training when needed.

Requirements

    • Excellent communication skills
    • PC/MS Office fluency
    • 2-3 years of Customer support experience, B2B SaaS Customer Support Experience is a plus
    • Client training in a SaaS environment is a plus

What we offer

    • Competitive Salary, overtime and PTO.
    • Learning about new technology directly from our developers.
    • Eligibility for participation in the company medical insurance plan ($594 per month value).
    • Eligibility for participation in the company Matching 401k plan.
    • Unlimited complimentary snacks and refreshments stocked by Fresh Direct.
    • Attending company events, conferences and appreciation days.
    • Casual work environment.
    • Working in synchronicity with the founders.
    • Convenient location in Bay Ridge, Brooklyn right near the R train.  
Candidates on the higher end of the spectrum must have client training in a SaaS environment.