Technical Analyst

USA Remote /
Professional Services – Technical Services /
Full-time, Permanent
/ Remote
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. 

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

The Technical Services team at Brandwatch provides consultative and analytics-focused professional services to our clients, ensuring that users are empowered to utilize the Brandwatch Consumer Research platform to the fullest, providing quick access to insights that could impact their strategy. We are looking for a Technical Analyst to join this team to support our enterprise clients’ technical configuration projects.

What you'll do:

    • Become an advanced user of all products within the Brandwatch product suite, using a hands-on forward-thinking approach to solve complex problems
    • Regularly consult with clients of Brandwatch (in various industries and for multiple brands) and internal colleagues to accurately scope and design software-based solutions to meet stated client objectives
    • Implement effective, scalable data analysis solutions on behalf of Brandwatch clients, including but not limited to creating and cleaning datasets, creating visual dashboards and segmenting data where applicable
    • Present deliverables in a clear, engaging manner to internal and client stakeholders, effectively translating technical concepts for non-technical audiences
    • Work mostly independently while juggling multiple deadlines, with the confidence to review your own work and deliver quality results
    • Work closely with the Product team to provide feedback and suggestions on new ways to help our clients

What you have:

    • 1+ years analytical experience in a business setting preferred
    • Experience in analyzing large datasets, simplifying complex data, or working with unstructured text, with the outcome of producing strategic insights
    • Familiarity with social media communities, networks, and tools
    • A keen eye for detail and a knack for optimizing within constraints
    • Experience interacting with clients and/or presenting complex information to stakeholders
    • Exceptional time-management and task-management skills, including
    • collaborative prioritization
    • Authorization to work in the USA

Icing on the cake:

    • Fluency in an additional language
    • Working knowledge of the Brandwatch suite of products
    • Familiarity with a programming language (Python, JavaScript, any other OOP languages)
    • Understands what an API is and basic knowledge of use cases
    • Ability to accommodate occasional domestic and international travel

What we offer:

    • Competitive salary
    • Flexible and remote working
    • Generous parental leave policy
    • Apple Macbook
    • Calm subscription
    • Medical, dental, vision, life & disability insurance
    • 401(k) with company match
    • PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
    • Casual work environment with amazing co-workers

Our values:

    • Authentic - We value openness and integrity, and strive for both between our colleagues and customers.
    • Bold - We value fearlessness and conviction, and encourage our employees to push the company forward.
    • Creative - We value originality and curiosity, and apply both to our work at all levels and in all areas.
The requirements listed in job descriptions are guidelines. If your skills are transferable and you are within the ballpark with the number of years of experience, please apply and gain the opportunity to be considered.

At Brandwatch, we offer flexible and remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.

Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable. 

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.

To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.