Site Reliability Engineer

Sofia, Bulgaria /
Engineering – Systems_SRE /
Full-time, Permanent
/ Hybrid
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. 

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

As a Site Reliability Engineer, you will help build, scale, maintain, and improve the infrastructure of a fast-growing Customer Experience platform. You will be using modern technology to solve hard problems in a friendly and supportive work environment. You will be encouraged to share your experience and knowledge, collaborating with your colleagues to grow together! 

Your colleagues:
SRE works as an autonomous team in Brandwatch with your colleagues present in all our RnD offices across Europe. We are a product team just like other teams in development, but our customers are the developers and our product is the infrastructure. We are friendly, self-driven, and passionate about finding the best solution for problems. Apart from the RnD team, you will be working closely with other key stakeholders in the business, like product managers and Compliance.

What you’ll do: 
You will be supporting the RnD department in overcoming obstacles that arise in their day-to-day software delivery work. You will also be playing a vital role in supporting our platform hosted on a multi-cloud environment with managed Kubernetes clusters (EKS in AWS and GKE in GCP) with autoscaling and managed node groups on spot instances. The setup is implemented in Terraform and it runs more than 250 microservices that are deployed by ArgoCD.

How you will do it:

    • Support the Amazon Web Services and Google Cloud infrastructure, both production and non-production 
    • Being part of the on-call duty rota: no, it’s not that bad, one alert per month on average after working hours
    • Follow the best practices of infrastructure as a code   
    • Write elegant, self-testing and well-documented solutions  
    • Be mindful of the business needs - by communicating with your colleagues and management, helping us ensure that we’re building the right thing at the right time  
    • Build an understanding of  the complete stack and confidently uses the tool chain  
    • Take an active part in sprint planning  
    • Share your knowledge with the team and the department. Use your skills to move the company forward

What you have:

    • 2+ years of experience in a similar role
    • Experience in most common AWS services and ability to design solutions with them
    • Knowledge in Kubernetes and its ecosystem
    • Linux background, preferably Debian/Ubuntu
    • Ability to implement and maintain IaC environment (e.g. Terraform)

Extra points for:

    • Knowledge of monitoring systems such as Prometheus
    • Experience with managed Kubernetes in cloud-like EKS or GKE
    • Experience with Graylog as a logging system
    • Experience with Rancher
    • Familiar with Google Cloud Platform (GCP)

What we offer:

    • 25 vacation days
    • Health insurance + dental care
    • Sodexo vouchers
    • Option for an annual public transport card for the whole transport network
    • Option for a Multisport card (employee covers only half the price)
    • A variety of flexible benefits through Re:benefit platform using a monthly budget
    • Excellent hardware bundle
    • Possibility to work fully remote
    • Full Calm subscription, 24/7 Employment Assistance Program
    • Informal, friendly, welcoming environment focused on people, learning & development

Our Values:

    • Authentic - We value openness and integrity, and strive for both between our colleagues and customers.
    • Bold - We value fearlessness and conviction, and encourage our employees to push the company forward.
    • Creative - We value originality and curiosity, and apply both to our work at all levels and in all areas.
*Only applications with location Bulgaria will be accepted.

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.

To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.