Technical Analyst

USA Remote /
Professional Services – Technical Services /
Full-time, Permanent
/ Remote
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. 

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

The Professional Services team’s mission is to drive adoption, expansion and retention of the Brandwatch suite of products, by delivering actionable insights, intelligent solutions and remarkable service. The Technical Services team within the Professional Services team provides consultative and analytics-driven professional services to our clients, ensuring that users are empowered to utilize the Brandwatch Consumer Research platform to the fullest, providing quick access to insights that could impact their strategy.  

In this role, you will be an advanced user of all products within the Brandwatch product suite, using a hands-on forward-thinking approach to solve complex problems. Technical analysts support the planning and delivery of technical projects from scoping and solution design planning to the executing and delivery to the client. While Technical Services projects will be primarily based in North America, Technical Services is a global team and your role will require close teamwork across our international teams.

What you'll do:

    • Regularly consult with clients of Brandwatch and internal colleagues to accurately scope and design software-based solutions to meet stated client objectives
    • Implement effective, scalable data analysis solutions on behalf of Brandwatch clients, including but not limited to creating and cleaning datasets, creating visual dashboards and segmenting data where applicable
    • Present deliverables in a clear, engaging manner to internal and client stakeholders, effectively translating technical concepts for non-technical audiences
    • Work both collaboratively and independently while juggling multiple deadlines, with the confidence to review your own work and deliver quality results
    • Work closely with the Product team to provide feedback and suggestions on new ways to help our clients

What you'll have:

    • 1+ years analytical experience in a business setting, preferably with exposure to consumer insights and social media data within Public Relations or Corporate Communications
    • Ability to respond quickly to client requests, collaborate cross functionally, and provide outputs with fast turnaround time
    • Experience in analyzing large datasets, simplifying complex data, or working with unstructured text, with the outcome of producing strategic insights
    • Familiarity with social media communities, networks, and tools
    • A keen eye for detail and a knack for optimizing within constraints
    • Experience interacting with clients and/or presenting complex information to stakeholders
    • Exceptional time-management and task-management skills, including collaborative prioritisation
    • Understanding of what an API is and basic knowledge of use cases
    • Ability to accommodate occasional domestic and international travel
    • Authorization to work in the USA without visa sponsorship
Our Values:

We Act with Care - We invest in our teams, treat each other with respect, and understand that people are the center of our work. We care about our purpose and invest heavily in services to better support our customers.

We Take Pride - We take pride in the quality of our products and services, our company, and each other. 

We Spark Change - We are agents of change and we are pioneers in our industry. We reward creativity and value the lessons that come not only from success, but failure as well. 

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.

To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.