CSM - Senior Customer Success Manager - French (Hybrid Remote Policy)
Paris, France
Revenue – Customer Success /
Full-Time /
Hybrid
Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.
As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!
The role of our Customer Success team is to make sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal.
Their objectives: Adoption, Satisfaction, Growth, Retention
As a Customer Success Manager, you will:
- Set your clients up for success: establish critical goals/KPIs and help to achieve them
- Be Brevo's expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent the churn
- Collaborate closely with all departments on a day-to-day basis to help your customers to reach their objectives
- Contribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them
- Be the voice of the customer to the Brevo Product team
- Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
- Identify and manage development and growth opportunities within the portfolio
- Participate in the team’s effort to build a global Success framework for Brevo
What will contribute to your success:
- At least 4 years of experience in CRM or as a CSM in a Martech company
- Fluent in English and French
- Customer-centric
- Good marketing knowledges
- Strong ability to understand, manage and drive customers needs and strategy
- Proven track record of sustained target achievement
- Excellent presentation, written and oral communication skills (English & French)
- Ability to drive issues resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous and efficient
- Data-driven
- Team player
What we offer:
- unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- ...and more!
Meet us !
- HR video call
- Lead CSM interview
- Director interview
- Use case Session with Lead + Director
- Background check
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
