Captain Wallet - Customer Success Manager FR/ENG
Paris, France
Captain Wallet – Customer Success /
Full-Time /
Hybrid
Do you know what a wallet is? Yes, you may even use them without realizing it. These applications are exploding in use all over the world and allow you to pay with your phone and save everything you usually put in your wallet onto your phone and a lot more. Loyalty cards, offers, coupons, e-reservations, access badges, boarding passes, insurance cards, concert or event tickets, etc.
Captain Wallet was recently acquired by Brevo and is the leading European SaaS platform that allows brands to connect to wallets like Apple Wallet and Google Wallet. For brands, wallets create a highly personalized and effective communication channel directly on their mobile with their consumers. We are a team of 30 employees working with 200 (and growing!) key accounts, such as Intersport, Monoprix, McDonald's, Le Bon Marché, Malakoff Humanis, Sandro, Décathlon, Sephora, Courir, Lacoste, Sarenza, Auchan, L’Occitane. We are serving customers in more than 150 countries!
Our Customer Success team's role is to ensure that our customers get the best out of their wallets. CSMs manage a portfolio of customers, starting with the onboarding phase, and work hand-in-hand with the brand’s marketing and IT teams to meet their needs, implement the wallet journeys, and ensure long-term satisfaction, retention, and growth by achieving their business objectives.
Thus, we are looking for a Customer Success Manager to join the Customer Success team based in Paris.
As a Customer Success Manager, you will :
- Onboarding : Manage the integration project between Captain Wallet and the Client’s information system (Kick-off, UX and technical workshop, specification writing, testing phase, deployment recommendations…).
- Run : Accompany the client in the project deployment within their organization and in achieving their business objectives and helping them in case of anomalies (performance monitoring, regular business reviews, optimisation recommendations/strategies, opportunity identification, upsell/cross-sell, churn avoidance, support management).
- Product development : With your pivotal position, you will also actively participate in product life and development.
What will contribute to your success :
- 3 years + of experience as a CSM or a Project Manager preferably in a SaaS company
- Customer-orientation: the ability to exchange, understand and manage customers' strategy and needs
- Project management skills : ability to manage projects with different levels of progress simultaneously, to plan and to speak with several teams (IT team, Marketing team, sales…)
- Knowledge in Digital CRM (tools, mechanics…)
- Knowledge in API test (or Soap, yep it still happens)
- Excellent communication and writing skills in both English & French. If you know German, it could be a great advantage!
- Willingness to dive into technical details
- Knowledge of the retail sector
What we offer :
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- ...and more!
Meet us !
- A 30 min HR video call
- A first interview with the team
- Case study
- Review of the case study
- Final Interview with the Head of CSM
Brevo and Captain Wallet put diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo and Captain Wallet value work-life balance and offer flexible and remote work hours. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
